Tutor
•
2 Messages
Technician won't get on the roof
So last week I was so excited. For the first time ever I was going to get DirecTV. Called, got approved with my landlord and everything. It was official and set up I was going to get DirecTV today. I took off work, made sure I was up early as the install time was between 9 and 11. The technician comes out and within a few minutes tells me that the dish would need to be put on the roof and he's not allowed to get on the roof. He tells me to call back and get that third party technician to come out because they can get on the roof. So I called back and after a huge hassle with a bunch of technicians who don't know how to speak English very well I got a hold of somebody who said they will put my order in for the third-party installer. I said okay when can I expect them? She said you can't, after I put this order through they will contact you by phone within 24 to 72 hours. I said so they're not even coming out then they're just going to call me? She said yes. I said can I have a number where I can reach them? She said no no one's allowed to talk to them. This all seems very fishy. As a new customer it's kind of off-putting. I talked to someone from AT&T on Twitter oh, they said they would look into my situation but I haven't heard back yet. It's very fishy that you cannot get in contact with the third-party installer.
ShadyC
Tutor
•
2 Messages
5 years ago
It wasn't really an optional thing. The guy told me it had to be third party because they cannot get off their precious ladder and actually get on the roof and do the job lol. So instead of providing additional training did the Saint forget the pupil who need the dish on the roof? That's not cool. AT&T pretend you give a crap about the customers and provide the training. I might need to start a petition. Sorry I'm a first-time customer and I realize why people tell me how annoying DirecTV is. I would still like to actually have the service but I need to actually get the service.
0
0
DennisGirard
1 Message
7 days ago
I went through the entire "can't go on the roof thing" and I was astounded. OSHA simply requires relatively inexpensive fall protection and the "training" is a simple 4 hour classroom session. Terrible customer service. We were also informed that the 101° was not working properly because of its age and may be misaligned. As a result, channels that are not hi def severely pixilate and actually make a squeaking sound... CNN international, CSPAN and CNBC World for example... the technician told us that the problem cannot be fixed! If I had an alternative for satellite reception I would use a different service provider. Note that on Directv streaming not all channels are available and of course using just streaming makes it impossible for the DVR functionality of the Genie. Overall, I am not satisfied, this company needs to get its act together or the cancelation of Directv services through satellite will become more prevalent. I hope anyone who reads this will take heed!
0
0
shannon02
ACE - Expert
•
20.5K Messages
7 days ago
There has to be anchor points permanently attached to the roof for those fall protection devices to connect to, new homes being built have them old homes don't. DTV chose not to use fall protection devices, they can use ladders to reach the low point edge of the roof or use a sled or pole mount. AFAIK there is nothing wrong with the 101 sat and there is more than one sat in that position but it used MPEG2 and DTV is shutting down MPEG2 channels so all local channels where moved to the MPEG4 HD sats 99/103 to allow the 101 to broadcast in MPEG4 most nationwide channels, I assume in SD as some have posted there isn't enough bandwidth for all to be in HD.
(edited)
0
0
Juniper
ACE - Expert
•
22.4K Messages
7 days ago
@DennisGirard
How DirecTV deals with the updated OSHA regulation has not changed in the years since this thread started. Is the same as before AT&T acquired them and no change so far after AT&T sold off their share. Perhaps the new owner will change that later, but right now their hands are full with not only taking over complete ownership of DirecTV but also the purchase of Dish (a shocker to many of us).
As for the tech's explanation the issue is an old satellite for those channels sounds like pulled out of their rear. There are no credible reports of such a problem. The only thing regarding the sats is that DirecTV has been shutting down their MPEG-2/SD-only channels. So anything (SD or HD) that comes off the MPEG-4 feed would not be affected just because satellite is "old".
But to the main point of this thread. You want it serviced by DirecTV then it needs to be in an approved location. They comply with OSHA by not leaving the ladder. There is no requirement they do otherwise, as much as it burns your biscuits. Posting to a thread from over 5 years ago doesn't change it.
0
0