Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

G

6 Messages

Thursday, November 9th, 2023 2:00 PM

Sound bar not working

How do I connect a sound bar to my Gemini. I tried the digital audio cable (little square connector) onnevted yo the Gemini but sound bar still won’t work. Do I need it to be plugged into the genie box?  Before I got the Gemini I had the sound bar plugged into the genie and it worked fine. 

Community Support

 • 

254.4K Messages

1 year ago

Please follow these instructions Set up your DIRECTV remote | DIRECTV Customer Service & Support. We've contacted you over DM to assist further. Natalia, DIRECTV Community Specialist

6 Messages

1 year ago

Did not work. 

Community Support

 • 

254.4K Messages

1 year ago

In this case for further assistance, we have sent you DM. Natalia, DIRECTV Community Specialist

ACE - Expert

 • 

20.6K Messages

1 year ago

That is a Toslink optical output so does your sound bar have a Toslink optical input? 

6 Messages

1 year ago

It has a very small square plug. I don’t know what it is called. 

ACE - Expert

 • 

20.6K Messages

1 year ago

That is a Toslink optical, did you removed the the outer sleeve that protects the optical len?

(edited)

6 Messages

1 year ago

I unplugged it from the genie and plugged it into the Gemini. 

ACE - Expert

 • 

20.6K Messages

1 year ago

Then you need to check the sound bar to make sure it is on the optical input.  There is a small chance the fiber optic cable broke if it was bent to sharply.

(edited)

6 Messages

1 year ago

It’s on optical 

Community Support

 • 

254.4K Messages

1 year ago

It's understandable that you're experiencing some issues with your current setup. Perhaps trying out the Sound Bar with Gemini on a different TV could help determine if the error persists. Let's work together to find a solution that works for you. Gustavo, DIRECTV Community Specialist

6 Messages

1 year ago

It’s the same on another tv

ACE - Expert

 • 

20.6K Messages

1 year ago

If it still works on the other mini then the Gemini needs to be replaced.


NEED HELP?