1 Message
Six Second rewind button glitching
We have had DirecTV satellite for over 20 years. In the last few months, when I press the six second rewind button multiple times (like to rewind 30 seconds, 5 times) it will go back to the beginning of a program or back 20 minutes or 7? Really random jumps, but definitely not the 30 seconds I was going for. It works that way on all channels as far as we can tell. We just had all 4 of our genie boxes replaced, and their remotes and it is still happening. If I only hit it once, it works fine. I used to be able to hit it multiple times and get the corresponding rewind. This seems to be some sort of glitch. Maybe we need a new base station? I have tried resetting that, but the problem persists. Seems like some sort of programming issue since it just started happening.
DIRECTVhelp
Community Support
•
254.6K Messages
3 months ago
Hi there. We appreciate your loyalty for 20 years. We have a technical team on stand-by ready to help. I'll send you a DM to send us the phone number associated with your account and/or the best number to reach you. - Lorie, DIRECTV Community Specialist
0
0
GubDirect
4 Messages
3 months ago
I have the same problem. It seems as if Directv doesn't know about how to solve this. It's very annoying and painful.
0
0
GubDirect
4 Messages
3 months ago
But I did just earn a "new badge" or "#1 Star!" for "shining some light on our community." I'd rather just get this problem fixed.
0
0
GubDirect
4 Messages
3 months ago
And I too have been using directv for almost 25 years now, so there's that.
0
0
GubDirect
4 Messages
3 months ago
Thank you for posting this. It will save me time from replacing all 4 of my genie boxes and remotes. I used to watch BB games and use the FF until my team scored. Then I would press the six second rewind 2 or 3 times to rewind to watch the offense play/score. Now when I try that, it rewinds to the beginning or some other seeming random spot that is way more than 6, 12, or 18 seconds (for 1, 2, 3 presses). This is getting frustrating, and I hope they have a solution before the season starts.
0
0
blemert
3 Messages
3 months ago
Any resolution to this as it's happening here as well?
0
0
mmkenzie
Visitor
•
6 Messages
1 month ago
It’s finally FIXED!
Got a new software update this week and it is fixed. Hurray.
0
0