4 Messages
Searching for a signal on Satellite In x 771 on all my Seattle Washington local channels on Whidbey Island
Tuesday February 27, 2024 or 02/27/2024 or 2024/02/27 at 05:55 PST
On all my Seattle Washington local channels on Whidbey Island, a message, "Searching for a signal on Satellite In 1 (771)" or "Searching for a signal on Satellite In 2 (771)", appears instead of an actual TV program. This began at 23:13 PST yesterday evening, Monday February 26, 2024 or 02/26/2024 or 2024/02/26, and is still happening. I have a DIRECTV HD TiVo DVR, THR22-100.
To try to fix the problem, I did two things. Both things failed to fix the problem.
1) I disconnected the SWiM from the electrical outlet, waited for about 30 seconds and then reconnected the SWiM to the electrical outlet.
2) I reset the DVR by pressing the red reset button.
I have included all the Signal Strength readings below.
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Signal Strength
04 Slimline-5
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 101
Tuners: Tuner 1
1 - 8: 98 99 98 0 97 99 98 99
9 - 16: 97 99 98 0 97 99 98 99
17 - 24: 97 100 99 0 98 99 100 100
25 - 32: 99 0 100 99 99 97 100 100
Satellite: 101
Tuners: Tuner 2
1 - 8: 98 99 99 0 97 98 97 99
9 - 16: 96 98 98 0 97 99 98 98
17 - 24: 97 100 99 0 98 99 100 100
25 - 32: 98 0 100 99 99 97 100 100
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 110
Tuners: Tuner 1
1 - 8: NA NA NA NA NA NA NA 0
9 - 16: NA 0 NA 0 NA NA NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 110
Tuners: Tuner 2
1 - 8: NA NA NA NA NA NA NA 99
9 - 16: NA 99 NA 99 NA NA NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 119
Tuners: Tuner 1
1 - 8: NA NA NA NA NA NA NA NA
9 - 16: NA NA NA NA NA NA NA NA
17 - 24: NA NA NA NA NA 0 0 0
25 - 32: 0 0 0 0 0 0 0 0
Satellite: 119
Tuners: Tuner 2
1 - 8: NA NA NA NA NA NA NA NA
9 - 16: NA NA NA NA NA NA NA NA
17 - 24: NA NA NA NA NA 98 99 99
25 - 32: 99 99 99 99 99 99 99 99
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 99 (c)
Tuners: Tuner 1
1 - 8: 0 0 0 0 0 0 100 0
9 - 16: 0 0 0 0 0 0 NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 99 (c)
Tuners: Tuner 2
1 - 8: 0 0 0 0 0 0 0 0
9 - 16: 0 0 0 0 0 0 NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 99 (s)
Tuners: Tuner 1
1 - 8: 0 99 0 0 NA NA NA NA
9 - 16: NA NA NA NA NA NA 0 0
17 - 24: 0 0 0 0 0 0 0 0
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 99 (s)
Tuners: Tuner 2
1 - 8: 0 99 0 0 NA NA NA NA
9 - 16: NA NA NA NA NA NA 0 0
17 - 24: 0 0 0 0 0 0 0 0
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 103 s
Tuners: Tuner 1
1 - 8: NA NA NA NA NA NA NA NA
9 - 16: NA NA NA NA NA NA 96 82
17 - 24: 0 0 0 88 96 96 99 99
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 103 s
Tuners: Tuner 2
1 - 8: NA NA NA NA NA NA NA NA
9 - 16: NA NA NA NA NA NA 97 80
17 - 24: 0 0 0 86 96 96 99 100
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 103 ca
Tuners: Tuner 1
1 - 8: 96 95 95 95 96 95 96 96
9 - 16: 96 96 94 91 96 96 93 96
17 - 24: 96 96 96 96 97 93 96 95
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 103 ca
Tuners: Tuner 2
1 - 8: 96 96 96 95 96 96 95 95
9 - 16: 97 96 96 92 96 96 93 95
17 - 24: 96 96 95 96 97 94 96 96
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Satellite: 103 cb
Tuners: Tuner 1
1 - 8: 97 97 96 93 95 96 96 93
9 - 16: 96 95 94 96 96 96 NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
Satellite: 103 cb
Tuners: Tuner 2
1 - 8: 98 97 96 93 95 96 96 94
9 - 16: 96 95 93 96 96 96 NA NA
17 - 24: NA NA NA NA NA NA NA NA
25 - 32: NA NA NA NA NA NA NA NA
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Accepted Solution
detuch254
ACE - New Member
•
5.2K Messages
9 months ago
The DIRECTV 99 satellite is currently experiencing a nationwide outage. You'll just have to wait it out until DIRECTV resolves it. In the meantime, you can stream your channels through the DIRECTV app.
(edited)
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floridaterri
Teacher
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27 Messages
9 months ago
After over an hour on hold, I got a hold of tech support, and they're having a dispute with the local channels. It would've been really nice if DIRECTV let us know as I just wasted the last few hours messing with this.
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detuch254
ACE - New Member
•
5.2K Messages
9 months ago
@floridaterri
No, there is no dispute. DIRECTV Satellite 99 West is experiencing an outage.
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floridaterri
Teacher
•
27 Messages
9 months ago
Good to know. I was just passed the information I was told by tech-support, which was a horrendous experience.
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detuch254
ACE - New Member
•
5.2K Messages
9 months ago
@floridaterri
Yeah. Those CSR agents likely had no clue about the outage. Let’s just hope it is resolved in the next couple hours.
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floridaterri
Teacher
•
27 Messages
9 months ago
I could barely hear the agent because of all the other agents in the background talking. Worst thing is she wouldn't stop reading from script instead of helping me. I finally had a scream stop talking. I ended up just hanging up on her because she was useless and just kept going back to reading from whatever script was in front of her not that I could really hear or understand her because of all the other agents in the background talking.
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floridaterri
Teacher
•
27 Messages
9 months ago
Idk what has happening to AT&T. Last week their cell service was down now the most important part of my DIRECTV is down.
I sure did miss logging into my local station and gave the traffic news I normally DVR the body news so I can quickly access traffic and weather. You can’t DVR streaming or even hit Ford faster rewind.
Still no word from AT&T. What’s going on.
This may motivate me to finally switch to just putting streaming boxes on all my TVs. I already have AppleTV boxes on all my TVs. The only thing I still have satellite for us to get different news stations.
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Lmw9892
1 Message
9 months ago
Seriously, this 771 error code outage is unacceptable for what we pay. Some of us rural folks have limited wifi. We are now approaching 19 hours we have been without every local channel. We have severe weather warnings all around us tonight so the timing is less than perfect!! And fyi, I too held for 45 minutes today and received no information that was helpful. Your customer service is not good. And the "pigeon commercial" I was forced to listen to while on hold was sheer torture!!!
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shannon02
ACE - Expert
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20.6K Messages
9 months ago
AT&T sold off 30% of DTV and are no longer handling the day to day operations.
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yxrabet
4 Messages
9 months ago
Wednesday February 28, 2024 or 02/28/2024 or 2024/02/28 at 03:01 PST
As of 02:35 PST this morning, all my Seattle Washington local channels on Whidbey Island have begun airing actual TV programs rather than displaying the messages, "Searching for a signal on Satellite In 1 (771)" or "Searching for a signal on Satellite In 2 (771)".
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floridaterri
Teacher
•
27 Messages
9 months ago
Well I seem to be back up,
This had to be the worst managed system outage I’ve ever experienced.
Having to listen to the talking pigeon, while on hold for hours was insulting, Why wasn’t it replaced with information about the outage? I have zero interest in sports. I just wanted to know why my television was displayed 771. After multiple attempts, I finally did get a person who had absolutely no idea what was going on.
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detuch254
ACE - New Member
•
5.2K Messages
9 months ago
@floridaterri
Yeah, that's quite the experience there. I did see on my end at about 6:30am ET that some transponders on 99 (cb) had started to return. The channels should be back soon.
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yxrabet
4 Messages
9 months ago
Thursday February 29, 2024 or 02/29/2024 or 2024/02/29 at 01:45 PST
As of 01:34 PST this morning, all my Seattle Washington local channels on Whidbey Island have begun displaying the messages, "Searching for a signal on Satellite In 1 (771)" or "Searching for a signal on Satellite In 2 (771)" rather than airing actual TV programs.
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yxrabet
4 Messages
9 months ago
Thursday February 29, 2024 or 02/29/2024 or 2024/02/29 at 01:56 PST
As of 01:53 PST this morning, all my Seattle Washington local channels on Whidbey Island have begun airing actual TV programs rather than displaying the messages, "Searching for a signal on Satellite In 1 (771)" or "Searching for a signal on Satellite In 2 (771)".
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