Satellite signal lost, and It switched to streaming by itself

Thanks for bringing this signal loss to our attention. We’ll be glad to clarify this for you. With our SignalSaver feature, you can watch DIRECTV in bad weather using your internet connection. You can find more information here: https://www.directv.com/support/satellite/article/KM1501435. The option appears when the signal does not provide you with the expected picture quality. However, it should appear in both genies. To confirm, did you see the option displayed on the genie that didn’t work? Santiago, DIRECTV Community Specialist

@DIRECTVhelp 

The OP says Genie and "older box". That would say the 2nd box is not a Mini Genie.

I have the original HDVR (?) In my bedroom. Bought my house in 2010. Whole house viewing on two tv's. The living  room has the Genie that replaced the other HDVR.

It doesn't have a name (Genie or Gemini or anything).

It says Directtv + HD DVR on it. 

Thanks for letting us know. The option is displayed on your Genie since the SignalSaver feature requires a broadband Internet connection through an Internet provider. The HD+DVR equipment doesn't have this feature. However, we want to help get a signal on that receiver during bad weather. Please check your PM to start some troubleshooting. Santiago, DIRECTV Community Specialist

@Madman1960 

SignalSaver is something introduced with the Genies. Your older HDDVR does not have it unfortunately.

Regardless of type (Genie, HDDVR, Mini Genie, non-DVR receiver), they all have a model number (label on the box or go into MENU and then INFO AND TEST). Just for reference:

Genie: HR34, HR44, HR54 (or revised HR54R1)

Regular HDDVR: HR20 thru HR24.

Thank you u/Juniper for that helpful information you provided. Joan, DIRECTV Community Specialist

Ours is doing this several times a day over the last month. Our dish is clear of snow. It doesn't seem to record in streaming mode. What's going on? Is this normal? Is something wrong with the satellites? Does something need fixed?

I called Direct TV. They said it is probably an alignment issue. They are sending a technician out soon.

You can't record streamed programs, only the sat channels.