3 Messages
Satellite signal lost, and It switched to streaming by itself
I didn't know I had this??
I have Genie in one room, and an older box in the other. Snow killed our signal, and the Genie started streaming the channel. We didn't miss a beat on the show. But the other was dead to anything live???
Confused on what's going on there.
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Hi @Madman1960. Please note that SignalSaver feature is only available on and Internet-connected Genie, Genie Mini and Gemini receivers. What is the model number of the receiver in the other room? Thanks for that emphasis @Juniper. Kesiah, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Thanks for bringing this signal loss to our attention. We’ll be glad to clarify this for you. With our SignalSaver feature, you can watch DIRECTV in bad weather using your internet connection. You can find more information here: https://www.directv.com/support/satellite/article/KM1501435. The option appears when the signal does not provide you with the expected picture quality. However, it should appear in both genies. To confirm, did you see the option displayed on the genie that didn’t work? Santiago, DIRECTV Community Specialist
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Madman1960
3 Messages
10 months ago
I have the original HDVR (?) In my bedroom. Bought my house in 2010. Whole house viewing on two tv's. The living room has the Genie that replaced the other HDVR.
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Madman1960
3 Messages
10 months ago
It doesn't have a name (Genie or Gemini or anything).
It says Directtv + HD DVR on it.
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Thanks for letting us know. The option is displayed on your Genie since the SignalSaver feature requires a broadband Internet connection through an Internet provider. The HD+DVR equipment doesn't have this feature. However, we want to help get a signal on that receiver during bad weather. Please check your PM to start some troubleshooting. Santiago, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
Thank you u/Juniper for that helpful information you provided. Joan, DIRECTV Community Specialist
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