2 Messages
Returned Equipment Status
I terminated my service and I returned Directv equipment in a box provided by Directv with a tracking number, by checking the tracking number it shows that the box with the equipment has been delivered, but when I call customer service to confirm I am told that doesn't show on the system, can you help me with that?
Accepted Solution
shannon02
ACE - Expert
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21.1K Messages
6 days ago
This is a customer to customer forum with no access to any accounts. Unless they try to bill you the NRF then there is nothing else to do.
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Accepted Solution
Juniper
ACE - Expert
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22.9K Messages
6 days ago
Customer support historically can only see if an Non Return Fee (NRF) has been charged or not. They don't get a confirmation upon return completed.
If tracking number shows shipping box delivered, and there is no NRF charged, then you're fine. Certainly keep the tracking info for your records.
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Cadgil
2 Messages
6 days ago
Thanks I appreciate the response, and definitely I am keeping the tracking receipt in a safe place.
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