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spatengal's profile

Contributor

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6 Messages

Tuesday, February 27th, 2024 5:32 AM

reprogramming remote daily

Good Evening

I have several genie remotes and I set them to IR and go to bed. Sometime during the night a memory montser comes and they will not work so have to be reprogrammed. Why? The old ones never had that problem. This gets top be a real pain so hope a solution

Thanks

Pam

ACE - New Member

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5.2K Messages

9 months ago

What is the receiver model of the receiver in your bedroom that is being operated with the Genie remotes in IR mode? As long as the receiver continues to remain in IR mode,  no remotes already set for IR should have to be continually programmed.

Community Support

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254.4K Messages

9 months ago

Hey, thank you for reaching out. We're here to help with your remote issue, click here to know more: https://www.directv.com/support/article/000092831
Vince, DIRECTV Community Specialist

Contributor

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6 Messages

9 months ago

Thanks for the help

I was wrong with my question. This is my brothers Genie. I have an older model.
The remotes return to IR and he needs them to stay in RF so can adjust the Genie from his room. He said aggravating. He turns the tv on when he awakens and cannot adjust the channel.

Sorry I messed up the question. Old so all this technology gets me confused.

Thanks

Pam

Community Support

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254.4K Messages

9 months ago

The link I've sent above shows how to fix the Genie remote and have it replaced as well. I also would like to look further into this for you, I'll send you a DM to get this sorted out right away.

Vince, DIRECTV Community Specialist

ACE - New Member

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5.2K Messages

9 months ago

@spatengal 

So is the receiver in question your brothers Genie or a different receiver? Please provide the receiver model of the box you are needing assistance on. 

What remote models are being used with the receiver (at the top right of the remote and starts with RC)? And he needs them to stay in RF? How many remotes is he using with this one box?

Contributor

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6 Messages

9 months ago

my remote controls are programmed to use RF but within a few hours or days they default to IR and stop functioning. it is not difficult to program them again it is just annoying.

ACE - New Member

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5.2K Messages

9 months ago

Please provide the receiver model and remote models of each remote


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