8 Messages
remote order
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
8 Messages
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
shannon02
ACE - Expert
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20.6K Messages
9 months ago
No. DTV remotes are cheaper online.
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litzdog911
ACE - Sage
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46.1K Messages
9 months ago
Ordered how? From where?
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rogercrawley
8 Messages
9 months ago
On the DirecTV website.
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litzdog911
ACE - Sage
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46.1K Messages
9 months ago
That's clearly not correct. Call DirecTV. Phone numbers below.
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rogercrawley
8 Messages
9 months ago
Well there close rn but I ordered the remote on the app and it was free because of the Protection and it shows I ordered 3 Genie and a remote
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shannon02
ACE - Expert
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20.6K Messages
9 months ago
Tech support is 24/7.
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rogercrawley
8 Messages
9 months ago
No it's not done tired
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shannon02
ACE - Expert
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20.6K Messages
9 months ago
You can reach DIRECTV customer service and technical support at +1-800-531-5000. Technical support is always available, but you can get help with your bill and account only from 8 a.m. to midnight ET.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
I'll send you a DM and further investigate your account and get this resolved as soon as possible.
Vince, DIRECTV Community Specialist
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