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1 Message

Thursday, May 16th, 2024 12:38 AM

Remote not working

Sometimes the remote will arrow down the lists but most of the time it doesn’t work. I tried taking the back off to replace batteries. Problem with that!  I cannot get it off. Anyone have a hint for that?

ACE - Sage

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46.1K Messages

6 months ago

Which remote control model number?

It can take some force to slide off the back to replace the batteries. 

Community Support

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254.4K Messages

6 months ago

Hello @Gracief. We came across your post. We're sorry that you're having trouble with your remote control. Let's get this fixed. Visit https://www.directv.com/support/article/000092831 for more comprehensive steps in fixing your remote. DIRECTV appreciates your patience. Stephanie, DIRECTV Community Specialist


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