Hi, davisstephanie. We're sorry that your experience wasn't a positive one. You may check your account number by signing in to your account at https://directv.com or on the DIRECTV App. I'll DM you to provide a personalized resolution to your remote control. You may also visit https://www.directv.com/support/article/000092831 for more helpful troubleshooting tips. John, DIRECTV Community Specialist
If it's a genie remote press and hold mute and ENTER , not select bur enter until you see a message that your remote is now set for rf. Enter is under the number 9
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
Hi, davisstephanie. We're sorry that your experience wasn't a positive one. You may check your account number by signing in to your account at https://directv.com or on the DIRECTV App. I'll DM you to provide a personalized resolution to your remote control. You may also visit https://www.directv.com/support/article/000092831 for more helpful troubleshooting tips. John, DIRECTV Community Specialist
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nabukl
ACE - Professor
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2.3K Messages
11 months ago
If it's a genie remote press and hold mute and ENTER , not select bur enter until you see a message that your remote is now set for rf. Enter is under the number 9
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