4 Messages
Remote drops FF/Stop requests
I have a Genie video bridge and C41W wireless client. This setup often does not respond to FF/FR and Stop requests. This has been a consistent problem following the install over a year ago, but I thought it was my equipment placement and possible signal interference from my WiFi.
What I have done:
1. Reset the WVB with power cycle
2: Reset the C41W, also power cycle
3. Removed an external HDMI switch
4. Changed RC72 from RF to IR.
5. Reverted to RC72 to RF
6. Moved the C41W to a different location
7. Swapped Remotes RC73 and RC72
At times the FF request seems to work with a Long press, but repositioning is difficult.
In a different area I have a wired C51 remote that is ok.
Any ideas?
shannon02
ACE - Expert
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20.6K Messages
3 months ago
DTV doesn't use your Home WiFi the WVB and the mini setup their own network that only they can use. Have you done a red button reset on the Genie?
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Hi @caprock39, we have a technical team on stand-by ready to help. Send us the phone number associated with your account and/or the best number to reach you at in a DM.
Christian, DIRECTV Community Specialist
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caprock39
4 Messages
3 months ago
Christian, afternoon would be great! Either, call or DM.
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
Got it. Please check your inbox, we've sent you a DM. Social care is here to help. 😊
Christian, DIRECTV Community Specialist
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caprock39
4 Messages
3 months ago
Feel like an (Edited per community guidelines) but can't find your link for DM. Maybe too many browsers are opened.
(edited)
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caprock39
4 Messages
3 months ago
I was unable to connect with the DIRECTVhelp (DirecTV Community Specialist) several days ago, and my problem still persists.
If possible, I would really appreciate the expertise that is available!
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
We have a technical team on stand-by ready to help. We're sending you a DM to further assist. Jason, DIRECTV Community Specialist
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