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T

1 Message

Monday, September 25th, 2023 10:35 PM

Remote control issues

I am new to Direct TV and the remote is turning on my. Pioneer reciever, I am not willing to reset my reciever. Is there a way to stop this or will I have to change companies?

Community Support

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254.4K Messages

1 year ago

You don't need to change, we're here to help you! Here you can find how to troubleshoot issues with your remote control https://www.directv.com/support/satellite/article/000092831 In addition, I'm sending you a private note to assist you further. Diego, DIRECTV Community Specialist

New Member

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513 Messages

1 year ago

Did you set up the remote or did the installers?

If you have a receiver, the normal mode is to have the remote volume control change the receiver, so not surprised the receiver is turning on.

What model of DTV unit do you have? Are you using the DTV remote?

Why don't you want the receiver on? Don't you use it for sound for DTV?

I think that's enough questions for now ha ha!

Greg


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