5 Messages
remote and reciever not working
yesterday morning, on channel 259 fxx, the volume got really low but i dont have the remote to turn up the volume.
about three hours later, the volume went up for an AEW commercial. two more hours later, it wouldnt let me change the channel after i tried to make my remote connect to my tv so i can turn up the volume. it still wont let me change the channel and now im starting to worry. i hit the orange reboot button twice hoping it would let me change the channel. i have tried 5 different universal remotes from DirecTv and one genie. but nothing all had good batteries please help me troubleshoot. thanks!
detuch254
ACE - New Member
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5.2K Messages
6 months ago
Are you a directv stream or directv satellite customer? Have you tried a red button reset on your receiver (side by the access card for HR54 series or front behind the door that says ‘PUSH’)?
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ddfdfdfdfdfd
5 Messages
6 months ago
satellite yes i have treid the red button on the side.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi there. We're sorry to hear that it didn't fix the issue after you tried basic troubleshooting. We'll send you a DM to further investigate the issue and help you resolve it. Sophie, DIRECTV Community Specialist
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nabukl
ACE - Professor
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2.3K Messages
6 months ago
Is it a genie remote?
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ddfdfdfdfdfd
5 Messages
6 months ago
no its the universal directv remote
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