recording problem

I have set up a number of series programs to record one of which is “NCIS New Orleans” on the ION channel which is a channel that is carried with my subscription package. After a week or so, when I check the recording list I find that a lot of the episodes have a $ symbol at the end of the season episode display. I was told by an agent on the phone that it would be recorded over when that episode aired and the symbol would be replaced and would play without the $2.99 charge. That is not true. Today I could watch the season and episodes on Ion and they were not recorded over. I even selected one of the episodes to record and that episode is still set to charge the $2.99. I spent time talking on the phone after using the Chat trying to resolve the problem. I think having to pay for a recorded episode of a program that is aired on ION or any channel that is part of my package is wrong.

The phone conversation today with Shawn obtained an answer of  “ It is a problem with the content provider who charges for some episodes” I do not think that is a correct answer. A search on the Internet verifies my thoughts. I would hope there is a better answer but can’t find the right contact person to ask. Can anyone help?