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1 Message

Tuesday, May 14th, 2024 12:42 AM

Random Blanking on muti tv business installation.

I have 2 identical venues with 12 direct TV receivers.   Each has many Vizio and other brand tvs.  Both venues I have the same identical HDMI over cat 6 product for transmission.

Venue one works perfectly.

Venue 2  I get intermittent 1 second black screens from time to time and occasional copyright protection messages randomly on many tvs.  

 

Venue 1 has this direct TV equipment (first 4 Photos) Notice the amplifier. Venue 2 is next 3 photos no amplifier. 

Could an amplifier be used at Venue 2?

Community Support

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254.4K Messages

6 months ago

Hi, @markebenson. We apologize for the random blanking on your TVs. This shouldn't keep happening. Let's fix this. We'll send you a DM to investigate the issue. Our Social Care Team is here to help. Sophie, DIRECTV Community Specialist


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