New Member
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2 Messages
Programming Genie Remote with Hisense 65 inch TV
I just purchased a Hisense 65 inch Google TV (65A7) and want setup the Genie Remote so it controls the TV and direct TV box on/off. I already had the Genie remote programmed with a soundbar so only needed to change audio input on TV. When I tried programming the Genie Remote the model number of my TV isn't on the list. Is there another model number I can use or do I need to call Direct TV?
DIRECTVhelp
Community Support
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255.2K Messages
1 month ago
Follow these steps to set up your Genie remote here, @peterman1001: https://www.directv.com/support/article/000092856 If it doesn't work, let us know. Charles, DIRECTV Community Team
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peterman1001
New Member
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2 Messages
1 month ago
I followed the instructions above and my model number isn’t listed. Tried using one close to it with the following results using the genie remote:
speaker control. Yes
Turn TV on - Yes
Tuen TV off - NO
should I call Directv?
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DIRECTVhelp
Community Support
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255.2K Messages
1 month ago
Thanks for trying the troubleshooting steps, and we're sorry your remote still won't turn off the TV. We have a specialist who can help you more. Please check your DM, we're sending you a message. Charles, DIRECTV Community Team
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