3 Messages
Previous button not going back to the previous channel
We are having the exact issue with the previous button not going back to the proper channel.
would love the fix for this.
thanks.
3 Messages
We are having the exact issue with the previous button not going back to the proper channel.
would love the fix for this.
thanks.
DIRECTVhelp
Community Support
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254.4K Messages
2 months ago
Hi @DonnaNL We have a technical team on stand-by ready to help. We'll send you a DM. Gemma, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
2 months ago
Do you have DIRECTV STREAM or directv satellite? What is the remote model (available at the top left and starts with RC) and the receiver model?
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billybob01
Tutor
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1 Message
2 months ago
Same here, not going back to the previous channel. Keeps going to channel 100.
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jhudkins
2 Messages
1 month ago
Exact same issue with returning to prior channel after watching program on DVR. Been going on at least 5 or 6 weeks. You would think with all the money we pay monthly something as simple as this would be fixed by now! Been a loyal customer for over 20 years, shouldn't have to deal with this and seriously considering moving on to another TV platform service.
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DonnaNL
3 Messages
1 month ago
We have called Directv several times. First we were told it would be fixed in a couple of days. NOT!! Then they said it’s not affecting everyone. I don’t care that it is not affecting everyone…it is affecting ME!
@jhudkins Been with Directv for 18 years.
@teetertotter
@detuch254
we are on satellite.
Remote RC73
receiver 0239-0877-4716
model HR54-700
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DIRECTVhelp
Community Support
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254.4K Messages
1 month ago
Hello @DonnaNL. We apologize for the ongoing problem with the button on your remote control. An outage has been reported concerning this issue, and our team is actively addressing it. Kindly press the red reset button on your receiver to check if this resolves the problem. Let us know if the issue continues after the reset so that we can submit an escalation for you to receive updates. Stephanie, DIRECTV Community Specialist
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DonnaNL
3 Messages
1 month ago
@DIRECTVhelp we have reset the receiver more than once and that does not resolve the issue.
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DIRECTVhelp
Community Support
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254.4K Messages
1 month ago
Thank you for the details. We'll reach out via DM to gather more information so we can elevate the issue and make sure you stay informed about any updates. Stephanie, DIRECTV Community Specialist
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loonsonvanetten
Contributor
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1 Message
27 days ago
Whenever I use the Previous button DTV sends me to channel 100 where they are pushing the sports package. This happens on my main box. My 2 smaller boxes work OK. I disconnected the power and let it re boot, no change. Makes me think they are more interested in me buying their sports channel than anything else.
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