New Member
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45 Messages
Paramount plus issues with Gemini receiver
Won't work ..it says video not available, yet ir works on my phone, same wifi network...forced stopped app, restarted Gemini, and rebooted router...help! All of the other streaming apps working fine
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi John. Thank you for bringing this Paramount and device issue to our attention. We'd like to gather more information about this to further assist you. Check your Private Notes. We will reach out. Luisa, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
That’s odd. Are you able to get into the app at all to load streaming content on Paramount Plus able to be streamed or do you not even get that far? Have you tried reinstalling the Paramount Plus app or checked the Google Play Store for any updates? You may also try pressing the red reset button on your main Genie DVR in case the issue is related to your internet connection to the Gemini.
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john21mart
New Member
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45 Messages
1 year ago
Did all the above...was able to watch a few shows like Hawaii five 0, but not Flashpoint ...really acting weird
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john21mart
New Member
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45 Messages
1 year ago
This is what I get after the Paramount+ Splash Screen when I choose a program:
when
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
@john21mart we’re aware of your case, and we’re sorry to hear that you’re experiencing issues watching some shows on Paramount+. As this seems to be a specific issue related to selecting certain programs, we would recommend reaching out to Paramount support for further assistance. They will be able to provide you with more specific troubleshooting steps to resolve this error. DIRECTV is here for you if you have additional concerns. Danae, DIRECTV Community Specialist
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