1 Message
Occasional Pixelation
I have whole house system and occasionally get pixelation while viewing a program, but if I rewind and watch it again, the pixelation is gone. Why is this happening and how do I eliminate the problem? Thank you. I also have a soundbar. Could that be a contributing factor?
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi there. We're sorry for the inconvenience caused by the pixelation issue. This shouldn't be happening. We have a technical team on standby ready to help. We're sending you a DM, and please send us the phone number associated with your account and/or the best number to reach you at. Arlyn, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.2K Messages
3 months ago
What DirecTV equipment (model numbers) do you have?
This could be symptoms of a dying hard drive, or network issues.
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