Contributor
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9 Messages
No on-demand
Recently had a technician replace a dead HR54 receiver with another HR54. Has been in place now for about a week. I'm not able to access any On Demand content. From the main menu I choose On Demand and for example, TNT On Demand. All I get is a minimized main screen in the upper left corner and the rest of the screen is black. I've waited several minutes for something to show up and nothing. My wireless connection is "Excellent" according to system info. And as I said, the box has been in place for about a week so I would have to think that any downloading or updating should have happened by now. Suggestions? Thanks in advance.
shannon02
ACE - Expert
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20.6K Messages
1 year ago
Try a red button reset.
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timh_nc
Contributor
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9 Messages
1 year ago
Thanks Shannon, but I've done so, a few times.
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
Try a search for clearmybox this will dump the guide data and a few other things and it will take a day or 2 to rebuild, any programs set to record will.
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timh_nc
Contributor
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9 Messages
1 year ago
OK, will do and report back. Thanks.
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timh_nc
Contributor
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9 Messages
1 year ago
Nada. Did red button restart, clearmybox, power cycled router, reset wireless settings on HR54. When accessing on demand content from Menu or by choosing the channel, get minimized main screen in upper left, entirely black on rest of screen. Guide and artwork are otherwise fully re-populated after these restarts, wireless signal is excellent per system info. Thanks to all so far. Any other ideas?
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timh_nc
Contributor
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9 Messages
1 year ago
Just noticed something odd that may be relevant. Although the system info on the HR54 says Wireless Connected , Signal Strength Excellent, and Internet Connected, when I go to my account on directv.com it says that box is "Not connected to Internet". ID and card numbers match. How is that possible?
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
The website is often wrong.
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