3 Messages
New Satellite Service Installation Question
I just called about having new Satellite service installed. I requested the HR54 DVR and a wireless Gemini client. I was told that I could only get the wireless Mini Genie and not the Gemini. Is that right? I looked at the specs and it says the wireless Gemini is compatible with the HR54. Am I missing something? The person I spoke with seemed new or just not very knowledgeable about the packages offered as well. I declined the install until I can figure this out. I tried searching for this issue and found nothing, so I apologize if it's already been answered in another thread.
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Thanks for sharing your thoughts, @Juniper. We appreciate your input. Hi, @Beavis_2k1. You must get the Genie 2 in order to have Gemini device. Visit https://www.directv.com/satellite/ to learn more about our deals. DIRECTV appreciates you both. John, DIRECTV Community Specialist
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gregeusa
New Member
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513 Messages
5 months ago
So DTVHELP, are you saying the Juniper is wrong, or you won't offer the Gemini to the customer?
Clearly these 2 posts are in conflict.
Greg
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gregeusa
New Member
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513 Messages
5 months ago
I was not trying to be crusty, but I think the responses look automated picking out key phrases in an attempt to help.
Clearly, in simple English, the response was wrong... it had no caveats as you added Juniper.
Stuff like this really can make customers nuts.
Greg
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shannon02
ACE - Expert
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20.6K Messages
5 months ago
Since the OP will be a new customer they will get an HS17 Genie2 as DTV has never allowed you to pick the model number, nor sure you can request what minis you can get.
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Beavis_2k1
3 Messages
5 months ago
So I called back and ordered service. The person I spoke with this time was very helpful. I ended up going with the Gemini dvr (free w/ $49 activation fee) with a wireless Gemini client for an additional TV. I could have gotten a "standard" HD dvr with no guarantee of which one and purchasing a WVB to connect the wireless Gemini. I was a long time Directv customer until DISH lured me away a few years ago. I'm hoping Directv will come up with a smarter version of the hopper. Thanks for the help!
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shannon02
ACE - Expert
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20.6K Messages
5 months ago
There is no Gemini DVR that is most likely an HS17 Genie2 and you need a mini client on all TVs.
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gregeusa
New Member
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513 Messages
5 months ago
Got it... DirecTV should be very thankful for this forum, as the contributors are, like yourself, very knowledgeable. The internal help desk documentation must be awful.
Greg
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Beavis_2k1
3 Messages
5 months ago
My installation was today. It was like you said, an HS17 Genie and the Gemini wireless client. I talked to the installer and he said there were still plenty of the HR54s around if I truly wanted to get one. I'm happy with the 7 tuners and 2TB hard drive. I just really missed the equipment logic and better hd quality over Dish.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @Beavis_2k1, we're glad that you're happy with the feature that comes with the HS17 Genie. Thanks for choosing DIRECTV. 💙
Ritchelle, DIRECTV Community Specialist
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