Tutor
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12 Messages
Maximum Number of RC73 RF Remotes linked to a single Genie HR54 Receiver
I had four RC73 remote controls RF-linked to my DTV Genie HR54 receiver and everything was operating fine. Then one of my RC73 remotes started having intermittent button problems, so I decided to replace it. I bought a new RC73, installed fresh batteries, and tried to pair it with my HR54 using the MUTE + ENTER command and was unable to get the HR54 box to recognize the remote. I tried resetting the old RC73 remote I was replacing thinking it needed to be unpaired first before another remote could be RF paired and I can still not get the HR54 to pair with the new RC73 remote. I have also tried both resetting and HARD resetting the HR54 receiver, which has not resolved this RF remote pairing problem.
Does anyone know the current status of RF remote pairing limitations in the current version of the GENIE HR54 firmware? I have spent hours with DirecTV Technical Support and they have not been able to solve my RF remote pairing problem or answer my firmware question. HELP!
Accepted Solution
cbhunt
Tutor
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12 Messages
1 year ago
----SOLVED----------ANSWER SHOWN BELOW-------
I finally determined an answer to my question about how many RF remotes can be paired to a receiver. A DirecTV HR54 Genie DVR receiver will RF pair up to a maximum 4 different RC73 RF remotes. When you try to RF pair the 5th RC73 remote, the Genie DVR Receiver will take a long time to pair this remote and you will need to let go of the MUTE & ENTER buttons and then push and hold them again until the screen shows that the remote has been successfully paired. But now if you check the first RC73 remote that you paired, you will find that it is no longer paired to the receiver. If you try to pair another remote, you will find that the 2nd RF remote you initially paired will have been "bumped off" the receiver and will not be paired.
I will also add one more tip. If you are trying to RF pair a new RC73 RF remote to a Genie DVR receiver and the receiver is not at all responding to the remote's IR signals requesting to pair, check to make sure there is no black electrical tape or anything blocking the IR receiving window on the front of the receiver. Don't ask how I know that this can be a problem. :-)
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello there, this has taken more time than expected. We're glad we have an answer to your request. The GENIE HR54 has a remote control support of 1 x IR Receiver and 1 x RF4CE RF remote (RC7X). Connect us in a PM for a detailed assistance. Michael, DIRECTV Community Specialist
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cbhunt
Tutor
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12 Messages
2 years ago
When did DirecTV change the number of RF-linked remotes supported by a Genie HR54 from four remotes to only 1 remote?
This is a real problem for me with my home viewing setup.
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cbhunt
Tutor
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12 Messages
1 year ago
How do I send a Private Message (PM) as you suggested @DIRECTVhelp ?
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cbhunt
Tutor
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12 Messages
1 year ago
Can @DIRECTVhelp please tell me how I reset the RF remotes stored on an HR54 Genie DVR receiver so I can reink my four RC73 remote controls back to my receiver? When I try to link a new RC73 using the MUTE + ENTER command, the receiver is unable to recognize the remote and switch to RF mode. It seems like it has hit its limit on the number of RF remotes that can be paired to the receiver. I would just like to either reset the receiver and restore the four RC73 remotes or reset it so it can add two more in addition to the two that are stored. HELP!
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goldw1800
ACE - Professor
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2K Messages
1 year ago
@cbhunt
Suggestion: A Work around --would be to go to EBAY or Amazon and Buy a couple of New RC73 --The one's you currently have (firm WARE) code is displayed on the screen.
A NEW remote will overwrite the FIRM Embedded in the receiver. and that should work for to get up and running.
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cbhunt
Tutor
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12 Messages
1 year ago
@goldw1800 - The RC73 remote that I am trying to RF link was brand new and I still had problem getting the receiver to recognize the remote and switch to RF mode. I also tried factory resetting the RC73 using the commonly-used key commands and the remote would still not be recognized by the receiver.
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goldw1800
ACE - Professor
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2K Messages
1 year ago
@cbhunt
I currently use 4 on the same genie rc73 Difference 2 are IR & 2 are RF --so I guess 2 is limit for rf
Sorry for the incorrect advice
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cbhunt
Tutor
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12 Messages
1 year ago
@goldw1800
I did have four RC73 remotes that were linked to my HR54 Genie DVR receiver but made the mistake to delete one of the remotes whose keypad was failing in order to replace it and then the receiver would not RF link a new RC73. Now I am in the position of trying to find out how to start over with linking my four RC73s but no one at DirecTV technical support can tell me how to do this.
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