2 Messages
Loose reception after watching for an hour
Loose reception after watching for an hour, get snowy screen and have to turn off receiver and back on again to get reception back. This happens on just one of my receivers (HR24-500). I have reset with red button but still happens.
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
@jackm89, we apologize for the snowy screen. That's not the service we aim to provide to our customers. Here: https://www.directv.com/support/article/000080892 you can find alternative ways to enjoy your favorite content during the signal interference. We're sending you a DM to further assist you. Laura, DIRECTV Community Specialist
0
0
litzdog911
ACE - Sage
•
46.1K Messages
11 months ago
"Snowy screen" would suggest that your TV is switching away from the DirecTV video source, or losing its signal. How is the DirecTV box connected to your TV?
0
0
jackm89
2 Messages
11 months ago
thanks i am trying these suggestions now
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
@jackm89, remember we're here to assist you. Check your DMs. Laura, DIRECTV Community Specialist
0
0