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Locating 3rd Party Installer for Satellite on Roof
Hello, I am looking for a 3rd party installer to do an alignment on my satellite that is on the roof. It is in the Chicagoland West Suburbs.
I get error 771/775 and customer service says my satellite needs to be serviced.
Does Directv/Att provide a list of installers that will go on the roof to do work?
Too bad DirecTv won't cover their own equipment and won't provide the safety equipment for techs to follow new osha standards....
shannon02
ACE - Expert
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20.8K Messages
2 years ago
OSHA rules no longer allows anyone on the roof without proper safety equipment so DTV no longer allows their techs to leave the ladder so they will have to mount a new dish where it can be serviced. You own the dish so it is not DTV equipment.
(edited)
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Here’s a third-party website to try:
ftainstall.com
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litzdog911
ACE - Sage
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46.2K Messages
2 years ago
Check with local home theater/automation installation companies. They often can handle satellite equipment.
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Juniper
ACE - Expert
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22.6K Messages
2 years ago
@Tammy50
Once installed it is no longer their own equipment. You now own everything but the receiver/client boxes themselves. So dish, cabling, etc. is your equipment.
They follow the new OSHA regulation by not allowing techs to leave the ladder. There is no requiremnet that they do more than that. Since they also deal with 3rd party installer/contractors that they cannot directly regulate, this decison was the easiest and cheapest with as low risk as possible.
You can use a 3rd party to align the dish (if you don't want to do it yourself). But for DirecTV to service it in the future, you would need to call and order a dish relocate so they can install a dish in a servicable location.
No. They do not refer people away from their own techs/contractors. Plus I suspect if they did refer you, there is the risk of someone trying to hold them accountable for any issues from that installer that doesn't work for them.
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Amcity
4 Messages
28 days ago
Hey, I'm trying to set up a TV antenna using some old DirecTV equipment, but I'm having a couple of issues. First, I don't know where the powered splitter should go. But the real head-scratcher is when I connect the antenna to the DirecTV cable, it blocks me from searching for broadcast channels. Any idea how to fix that?
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litzdog911
ACE - Sage
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46.2K Messages
28 days ago
You're responding to a very old thread. Best to start your own new post with more information, including:
What DirecTV equipment? Model numbers?
"Tv Antenna", or "satellite antenna"? There's a big difference.
What "powered splitter"?
Typically you cannot connect off-air antennas to a satellite cable.
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