Is there still a Customer Satisfaction Department at DirecTv for people to speak with.

So, I have been a customer of DirecTv for over 20 years and have never had a complaint until now.  1. What happened to the customer satisfaction department where you could speak to someone and they made sure your experience was flawless in getting help and being satisfied with your service?  2. After 20 years of working with this service I find it hard to believe that I have to pay to go from the Genie systems to the new Gemini systems.  What is up with that?  3. I am hard of hearing and when speaking to people from other ethnic backgrounds it is hard for me to understand them without being able to see them speaking to watch their lips move.  Is there no way to contact a person who speaks American English.  4. I tried to get the Gemini System upgrade for my home and being an amputee they will not even send someone out to hook up the new equipment.  DirecTv is now officially the worst service out there for Customers to deal with and they could not care less about their clients.  After 20+ years of service it appears I will be switching to another system and cutting them lose.