7 Messages
Is there a way to deactivate a receiver.
Is there a way to deactivate a receiver not on your account? I called DirecTV today to authorize another receiver and they tried to activate it. After it failed to authorize, she then told me it was still activated on another account and that if I could get the owner of the account to deactivate it they would be glad to add it to my account. I have had this recover a while as it was in a camper I bought and no way to know who or when the account was active or not.
detuch254
ACE - New Member
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5.2K Messages
10 months ago
The original owner of the receiver must call in to deactivate it. And, since all equipment is leased, it cannot be transferred to your account regardless. The receiver is automatically a boat anchor.
You should purchase a receiver from Solid Signal, as they can ensure that the receiver they sell can be activated on your account without issue, and all agents there are extremely helpful.
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
DTV no longer activates deactivated receivers so don't why a CSR told you that.
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Rarline
7 Messages
10 months ago
Called back today and asked if they could activate receiver I asked if she could add this receiver to my account. Sure, No problem. After giving her the receiver number and then the card id number took about 5 minutes to have receiver activated and watching DIRECTV.
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
Guess the new partners changed the policy.
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Rarline
7 Messages
10 months ago
Yes. H24
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detuch254
ACE - New Member
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5.2K Messages
10 months ago
The box was likely removed from the previous account upon cancellation, and directv did not want it back from the original owner, who possibly owned the box. If the box you purchased was showing error 726 before activation, this meant that the box was fully detached from any previous account and able to be activated on a new account granted that your account was a pre-AT&T account.
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