I had a complaint about Direct TV and gave a Google review and was asked to come to this site

well where can I start? I have had Direct TV for over 7+ years. I am moving and I SPECIFICALLY NEEDED MY TELEVISION/CABLE CONNECTED ON MONDAY JULY 1ST. I made the appointment a week in advance to MAKE SURE I WOULD GET MY SERVICE MOVED TO MY NEW ADDRESS ON THIS DAY, because I have a son with AUTISM and he does not do well without TV or Internet. My appointment was between 12PM-4PM I did NOT receive a call all day until 5:30PM by a technician by the name of Andy, and he said he would not make it, that Direct TV had "LOADED HIM UP WITH JOBS AND IT WAS TOO MUCH FOR HIM TO FINISH" So I told him my situation and that sounded like a problem with him and Direct TV, that was not MY PROBLEM. He said he wasn't going back and forth with me he would call me the next day and tell me what he was going to do. Well, the next day came and "I" called the Direct TV offices at 9AM and they transferred me over 3 times with 3 different people and then the last person I spoke with proceeded to tell me there was no appointment showing for my address 'HE WOULD SEE WHAT HE COULD DO'... he didn't do crap. He told me the earliest he had was 2 days out July 4th.I was (Edited per community guidelines). My time isn't valuable to your company? I took the day off work so I wouldn't miss my (Edited per community guidelines) appointment that never came! My loyalty and all I have paid Direct TV over the years (because your pretty expensive) nothing matters? No one cares. Direct TV customer service is the WORST. An hour to get someone on the phone wait another hour and you don't solve anything. Needless to say my son is stressed out and going stir crazy with no television, thanks Direct TV. I have Spectrum Internet and they are offering a better deal than Direct TV. After all this is said and done, and I have new service for a month, I am going to make an appointment with Spectrum have them come out connect my new TV service and cancel your stupid Direct TV for all the crap you have made me go through over the years. Your technicians are lazy and not friendly and most of them are not even paying attention and on their phones. I am going to give you " THE WORST GOOGLE REVIEW I CAN POSSIBLY GIVE YOU BECAUSE PEOPLE NEED TO KNOW DIRECT TV (Edited per community guidelines)".... I am so fed up with it. But since it is 4th of July and Spectrum couldn't get a technician out to me on time you got me by the huevos, this time, once again. But I am so mad you did this to my son. SOMEONE, IN MANAGEMENT COULD HAVE STEPPED IN AN MADE AN EMERGENCY APPOINTMENT FOR SOMEONE TO COME OUT AT LEAST THE NEXT MORNING... no one cares. I am not going to care when I drop you like a microphone... BYE FELICIA