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Friday, January 12th, 2024 7:14 PM
will clearing storage space on receiver hr44 make it work properly agin?
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ACE - New Member
•
5.2K Messages
10 months ago
Freezing issues are due to either a fan issue, hard drive issue, or perhaps a bad power supply. Are there any error codes when the HR44 freezes, or is it just general slowness when going through the Guide and Menus?
(edited)
Community Support
254.4K Messages
Hi, there. We're sorry for the trouble with your Genie box. Yes, clearing the storage on the receiver will help the freezing issue. For additional help, check this out Troubleshoot DIRECTV sound and picture issues | DIRECTV Customer Service & Support | DIRECTV Customer Service & Support. Kiarha, DIRECTV Community Specialist
ACE - Expert
20.6K Messages
The HR44 only has an over temp cooling fan.
detuch254
ACE - New Member
•
5.2K Messages
10 months ago
Freezing issues are due to either a fan issue, hard drive issue, or perhaps a bad power supply. Are there any error codes when the HR44 freezes, or is it just general slowness when going through the Guide and Menus?
(edited)
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DIRECTVhelp
Community Support
•
254.4K Messages
10 months ago
Hi, there. We're sorry for the trouble with your Genie box. Yes, clearing the storage on the receiver will help the freezing issue. For additional help, check this out Troubleshoot DIRECTV sound and picture issues | DIRECTV Customer Service & Support | DIRECTV Customer Service & Support. Kiarha, DIRECTV Community Specialist
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shannon02
ACE - Expert
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20.6K Messages
10 months ago
The HR44 only has an over temp cooling fan.
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