3 Messages
HR 24 HD DVR problems
I have two of the HR24 DVRs that have been exhibiting playback issues. When recording LIVE broadcasts, the playback will have sections of it that are garbled/pixellated. I don't have a better way to describe it! I can fast forward/rewind around the sections. I have tried leaving the recordings and hoping that it is just a bad sections of the hard drive, but that doesn't seem to matter. I have swapped the boxes between tvs, I have reset the boxes, I have deleted all recordings, etc. It only does this with recordings of LIVE tv events, not precorded tv shows. I have confirmed that the settings for the DirecTV antenna are correct, not affected by weather or obstructions.
As I understand from this forum, these boxes are not longer serviced or replaced by DirecTV. Any suggestions on repair?
I do NOT want to change to a client based (Genie) system.
litzdog911
ACE - Sage
•
46.1K Messages
10 months ago
What channel(s)? If the pixelation happens at the same spot when playing back the recording then it's most likely in the original broadcast. This is more of an issue with live sports broadcasts due to the greater demands on the video encoding and compression processes.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
10 months ago
Hi, dbldee007. Thank you for bringing this to our attention. We appreciate you doing the basic steps to fix the issue. I'll send you a DM and let's work together on this. Veronica, DIRECTV Community Specialist
0
0
shannon02
ACE - Expert
•
20.6K Messages
9 months ago
While DTV doesn't want them back they are still leased and subject to the TOS which says you can't open them for repairs. You can get an external E-sata hard drive to replace the internal drive or contact weaknees.com about replacing the internal hard drive.
0
0
dbldee007
3 Messages
9 months ago
To all above - I have communicated with weaknees.com - does not feel its the internal drive and will not service this. I will work w/ DirecTV directly.
As for playback - yes it is the same spot on live recording. I had not experienced this issue before. Why would this occur only when recording the live broadcast vs. watching the live broadcast “live”?
0
0
litzdog911
ACE - Sage
•
46.1K Messages
9 months ago
Not sure why. But I personally experienced this issue a few years ago and it was an issue with the channel's broadcast. What channel(s) have this issue?
0
0
dbldee007
3 Messages
9 months ago
Different ones, ESPN, NBC, ABC. At different times of day/week/month
0
0