2 Messages
How to program Samsung TV to operate Gemini correctly
I have seen a number of comments about Samsung TV requiring frequent resets to watch when using Gemini. One stated they would send DM of how to correct this problem. How do I fix this problem?
DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
Hi, @pandokat. Thanks for bringing this to our attention. You can go to Set Up Your DIRECTV Gemini Over Wireless | DIRECTV Support to set up your Gemini device with your TV. DIRECTV is here to help. 💙 Bernadette, DIRECTV Community Specialist
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pandokat
2 Messages
5 months ago
We have set up and configured the Gemini as instructed. Sometimes our Samsung TV will open correctly and sometimes we get a black screen and no sound. We then have to reset the Gemini to get proper function. The reset is needed every day or two. From what I have read in the community it is a problem with Samsung and doing a reset that often is very annoying and inconvenient. Is there actually any way to get the Gemini to work with the Samsung TV? DirecTV needs to communicate directly with Samsung to have them fix their problem. I would think DirecTV has more influence than a single person that bought the TV before they knew of the problem.
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DIRECTVhelp
Community Support
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254.6K Messages
5 months ago
We're sorry for any inconvenience. We're sending you a DM to investigate the issue further. Bernadette, DIRECTV Community Specialist
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