Contributor
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4 Messages
Horrible Company
This is a horrible company and the way they treat their customers is pathetic. My receiver is going bad and their solution is for me to buy a new receiver for $100 to pay for it. It is their equipment and nothing I did and they want me to pay for a new receiver. Go elsewhere
detuch254
ACE - New Member
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5.2K Messages
1 year ago
That is definitely absurd that they are attempting to charge you that much for new equipment. Traditionally they’d just charge the shipping fee of $19.95 to replace bad equipment. I’d call back again (number in my greeting below) and threaten to cancel if the issue is not resolved. They should be more than willing to ship you out a new receiver. If worse gets to worst, you can file a BBB complaint.
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litzdog911
ACE - Sage
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46.1K Messages
1 year ago
What receiver model number?
Replacing defective equipment should require purchasing new equipment.
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nabukl
ACE - Professor
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2.3K Messages
1 year ago
The only charge for receiver replacement is the shipping cost of $19.95 which is waived if you have the protection plan so something isn't right.
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veragirl1230
Contributor
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4 Messages
1 year ago
HR44/200
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veragirl1230
Contributor
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4 Messages
1 year ago
He told me to get a new receiver that it would be $99.95 because I didn't purchase their warranty
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merlin88merlin
Mentor
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175 Messages
1 year ago
Sadly like many companies, they have so much trouble hiring good employees it can come down to getting a warm body to answer the phone/chat.
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nabukl
ACE - Professor
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2.3K Messages
1 year ago
Not having the protection plan does NOT mean you have to pay for a replacement receiver, it means you have to pay for shipping ($19.95) you definitely had a clueless agent
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