3 Messages
Hisense TV Model 58U6HF will not pair with DirectTV Remote
Bought a new Hisense TV and would not pair with DirectTV remote. DirectTV sent me two new remotes and it still gives me the same 20 codes and none of them work. Even tried all 10 Durabrand codes and none of them work. How do I get the DirectTV remote to pair? Hisense TV Model # is 58U6HF.
Accepted Solution
c17crew15
3 Messages
9 months ago
Found the answer on another post and it worked!
For information purposes, because calling support won't help you. If you have the Hisense Amazon TV (58U6HF, 2022 Model) , none of the Hisense TV codes will work. Use the TV code for Changhong Television, and select 'I don't know my model'. It will program with the one code on the list that will work for you. I went through several hundred TV makes/models to find this, so I hope it saves someone some time, and the aggravation of calling unhelpful support.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hi, c17crew15. Our DIRECTV remotes aren't compatible with 3rd party devices, but we look forward to having this feature soon. If you have a receiver, please visit https://www.directv.com/support/article/000092856 for instructions on how to pair it. Will you tell us what type of DIRECTV service you have with us? Margie, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
@c17crew15
I think directvhelp was confused about your question. What receiver model and remote model (available at the top left of the remote and starts with RC) do you have?
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
We appreciate you clarifying it, @detuch254. Here are some helpful tips on how to fix your DIRECTV remote, go here Fix your DIRECTV remote | DIRECTV Customer Service & Support Kiarha, DIRECTV Community Specialist
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c17crew15
3 Messages
9 months ago
I have an RC73 remote. My receiver is a Genie Mini Wireless model # C41W-500. I have entered all Hisense codes listed on https://www.eliztech.com/remotes/codelists/hisense-tv-codes-for-directv#google_vignette
I have programmed numerous DirectTV remotes and never had a problem. I have 6 TVs in my house all with DirectTV receivers. Never had a problem pairing all remotes to the TV.
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
We're sorry for any inconvenience caused by the pairing process not working, @c17crew15. Some TV models might have limited functionality. We'll meet you in a DM to explore other troubleshooting options. Christian, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
We're glad to know the remote is working with your TV now. We appreciate you sharing what worked in your case. Thank you for being part of the DIRECTV family. Christian, DIRECTV Community Specialist
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