Per Covid-19 many call centers had to close for the stay-at-home orders. And they are considered low priority so will be a while until they are back to normal staffing. Just have to keep calling.
Just make sure you call the DirecTV specific number, and I would avoid calling too late in the day (you posted after they should have been closed).
Same thing happened to my 84 year old parents who have a heart condition and can't get out of their driveway to go get their medications. Been calling since the 1st and they say they will get back with us in 24 hours! Not even an ambulance could come in to get them if they had to call 911. Basically, they are saying sorry about your luck, we are too busy. Let alone the horses can get tangled in the downed line as well.
Direct Tv can reach the line. The pole is on the main road. It is not all the way down is hanging to about 4 feet off ground and my parents can't leave their driveway to get out. Horses are playing with it and could pull completely down.
DTV sat doesn't use poles, the coax is run from the dish mounted on the property to the receiver. You need to contact the utility company that is responsible for the poles.
DirecTV is service from a satellite dish. It is not a hard line service like phone or cable TV.
If lines are just coming from a pole that has no satellite dish then it has absolutely nothing to do with DirecTV. So best to find out what company those lines are from.
shannon02
ACE - Expert
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20.8K Messages
5 years ago
DTV only has coax from the dish to the SWM splitter, if these are from a pole then it is not DTV. Tech support is 24/7 365
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Juniper
ACE - Expert
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22.6K Messages
5 years ago
Per Covid-19 many call centers had to close for the stay-at-home orders. And they are considered low priority so will be a while until they are back to normal staffing. Just have to keep calling.
Just make sure you call the DirecTV specific number, and I would avoid calling too late in the day (you posted after they should have been closed).
https://support.directv.com/contact
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lhoffmann
2 Messages
5 months ago
Same thing happened to my 84 year old parents who have a heart condition and can't get out of their driveway to go get their medications. Been calling since the 1st and they say they will get back with us in 24 hours! Not even an ambulance could come in to get them if they had to call 911. Basically, they are saying sorry about your luck, we are too busy. Let alone the horses can get tangled in the downed line as well.
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shannon02
ACE - Expert
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20.8K Messages
5 months ago
If emergency service can't reach them how is DTV suppose to? Downed lines do not belong to DTV.
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lhoffmann
2 Messages
5 months ago
Direct Tv can reach the line. The pole is on the main road. It is not all the way down is hanging to about 4 feet off ground and my parents can't leave their driveway to get out. Horses are playing with it and could pull completely down.
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shannon02
ACE - Expert
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20.8K Messages
5 months ago
DTV sat doesn't use poles, the coax is run from the dish mounted on the property to the receiver. You need to contact the utility company that is responsible for the poles.
(edited)
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Juniper
ACE - Expert
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22.6K Messages
5 months ago
@lhoffmann
DirecTV is service from a satellite dish. It is not a hard line service like phone or cable TV.
If lines are just coming from a pole that has no satellite dish then it has absolutely nothing to do with DirecTV. So best to find out what company those lines are from.
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