Mentor
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52 Messages
>>> has been disconnected from your home network
Been using the whole home DVR service quite awhile seem to be having issues with one of the 4 HD DVRs I have. Its and HR24/100. Things work fine for content viewing from all other DVR, but anytime we try to access content from this HD DVR, starts fine, but within 5 or 10 mins, get the >>> Has been connected from your Home network... I can reset that receiver and all works fine,, ,Any ideas what is wrong?
dcd
Expert
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20.7K Messages
13 years ago
Any ideas what is wrong?
Maybe. Locate your power inserter. Compare it's connection to the picture on the left. If it's wired that way, if you get it reconfigured as shown on the right it may solve your problem. After Whole Home was released, Directv discovered this "weakness" but still many installers put it in the wrong way. You can call Directv and ask that they return and correct the problem.
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SWM Power Inserter rewire[45].jpg
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oceanview
1 Message
7 months ago
Had the same problem. Just tightened all the connections at the SWM and everything was fixed.
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