H26K

Thanks for letting us know your feedback about the H26K receiver, we’ll keep it in mind so that we can keep improving our services! We would be happy to discuss your price and package concerns further in a direct message to see if any other options are available options that may meet your needs. Natalia, DIRECTV Community Specialist

The H25 receiver is just as good as the H26K, if not better for home users. The H26K does not have whole home DVR functionality built-in given that it does not have an internal DECA like the H25. I'm not sure why an HR24+H25 combination of Receivers does not work for you. And why do you consider the Genie Receivers trash? Don't forget, the H26K runs the Genie software so that may be a Deal-breaker for you.

At the end of the day, the H26K was initially launched for commercial customers only. As we are customers like you on a public forum, there isn't much we can do to help regardless. I recommend your setup to be a few HR24s for DVR storage and the rest H25s. This setup avoids a Genje receiver and still provides a good enough dvr amount for the average customer

That is what I have 2 HR24's and 3 H25.  I do not want whole home DVR functionality.  I really just use one of the HR24 for dvr stuff.  The other receiver is glitchy it has to be restarted about once every two weeks or so.  The picture flickers if you don't.  Also, the H25's do not have ethernet or 4k standalone, the H26k does.  As I said, I have been a customer since 1992.  I have seen it all come and go, and what I see is a lot fewer choices the customer has, and prices just keep going up.  And, customer support is just about totally out the door.  You can not even get an email address for the CEO, or head of programming to make a suggestion.  Example:  What happened to channel 100 with news and information on what is happening at DTV. Gone!  Where is the monthly paper flyer we use to get with our bill with news and information? (Could be an email now.)  Where are all the REAL American English speaking operators that were friendly and they understood you and you could understand them.  Want more?

The H25 does have an Ethernet port, so not sure what you mean there.

DIRECTV wasn't a company in 1992, they launched in June 1994.

If you want an American-based agent, the highest possibility of getting this is by calling DIRECTV (number in my greeting below) and saying 'cancel' to the robot.

Again, why don't you like the Genie, what is holding you back?

Also, what receiver model is glitching and flickering? Have you tried a different HDMI port and HDMI cable? 

Thank you for contacting us regarding your DIRECTV receivers, and we appreciate your loyalty as a customer since 1992. We understand your concerns, and we're here to assist you in the best way possible, That's why we have already contacted you through DM, please meet us there to further assist you with your services. Natalia, DIRECTV Community Specialist

They were PrimeStar in 1992.  If you do not know about Genie's short comings, you need to read more.  A main receiver with slaves that only connect via wireless.  If the main receiver goes down.  You have no TV!  How stupid!  And, a replacement is 2-3-4 or more days before you can get a replacement.  You can not go the store and purchase one and put it in.  They want to install it, for a fee!  And, you can not own a receiver any more!  What (Edited per community guidelines)!  And, smart person the H25 does NOT have ethernet or standalone 4k!!!!

@OneBigJedi 

My bad. I remember the H25 having an Ethernet port like the other HD Receivers (H24, H23, etc). I stand corrected.

No we switched to Directv in 94

Hi, @OneBigJedi. We sent you a PM to further assist you about your account. Kiarha, DIRECTV Community Specialist

First receivers were Sony and the dish also.  Purchased it at Walmart.

The whole point of this is to show that "Customer Service" has gone from very helpful, to very bad.  Operators use to help you so much!  It was a down right pleasure to talk to them.  You could hookup and disconnect, replace receivers, un-marry your access card and put it in new receiver.  The goal was help the customer get help for their needs.  Now customers have to bend-N-knee to wishes of Corp.  Iike i said earlier, you use to be to able to make suggestions direct to the CEO.  Not any more!  Information about what was going on, new satellites going up, launch dates,  what new channels were coming, new packages, etc.  Now nothing.  They use to send an type of email message to the receiver also.  No More!  You have no way of knowing they are going to have a Free Movie Preview Weekend.  They have sucked the excitement out of their service. I have HBO and Cinemax by the way.

Another example:  I added an extra receiver, I went to town purchased one H25 for $100 ( Ten years old) from a REAL Directv Dealer/Installer, came home called the 1-800 number, and I was on the phone back and forth for over 45mins.  It was then they told me they could not hookup the receiver without charging me $150 activation fee.  I made them transfer me to customer retention, 10min wait.  Finally got someone nice, they listened to me, and tried from another 45mins before they could get it activated without a fee.  They asked me why I did not order a receiver from DTV, I said because if I had ordered it, I would of had to wait up to week or more to get one, and it would have been an H24 and not a H25. ( I know several people that has happened to, one person when through the cycle of get the wrong receiver, send it back, wait two weeks, and do it all over again!  Took them 2 months to get the correct one.  Here is customer service, I purchase 4 H26k I hook them up (Use to be a DTV Installer in late 90's) I call they activate them, I pack up and send them back old ones.  I am happy!  You call get Genie, your happy!

While you don't use it the HR24s and H25s are Whole Home capable if you add it to your account.  CSRs have to follow the corporate rules, DTV like all companies moved on.

I did not say that.  The CEO of a company does not need to be so isolated they have no idea how their customers feel.  Even a suggestion box email that they can just browse through for 10 mins a day, would give that CEO way greater understanding to what their customers want.  DTV has lost so many customers,  I know at least 9 that cut the cord, because of high prices, and poor customer service.  By the way, I am a disabled veteran, 66 years old.  I have made the suggestion to have a Senior Package for years, the employees that listen agree with me.  Here is the package:  Locals, All the Discovery channels, Food, BBC, TCM, AMC, National GEO, Net Geo, and news and weather channels.  NO sports, no kids, no MTV, CMTV,  Other channels via Alacart.  This is help seniors in a huge way!  I have buy Choice Xtra, just get the less than 20 channels we watch.  The people that dropped, also watched less than 20 channels.  I have paid for all the ESPN stuff since I first hooked up, and have NEVER watched one thing on them,  Same for Disney.

The CEO decided not to provide a suggestion box anymore.  DTV like all other TV providers can only pick which channel package that the content providers provide that best suits their customers and the content providers will never allow TV providers to choose the channels they want.