1 Message
Guide button doesn’t work
My guide button doesn’t work on genie remote. I did the red test button on tower and box and it still doesn’t work
1 Message
My guide button doesn’t work on genie remote. I did the red test button on tower and box and it still doesn’t work
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi @Madey715. We're sorry to hear the guide button isn't working. Please try to reset your Genie remote control. Visit https://www.directv.com/support/article/000092831 for the steps. Let me know if this helps. Christian, DIRECTV Community Specialist
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goldw1800
ACE - Professor
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2K Messages
3 months ago
if resetting the remote does not work you made need a New remote -if you have the protection plan call and they will send you a New one -if not you can a remote on Ebay or Amazon.
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