15 Messages
Getting :too many active locations" on several minis.
I spoke with "help" and after an hour, the TV's all worked. They all started again the next day. Is there a sequence that will reset all minis? I have four minis, two connected to cable and four that are wireless.
We are very frustrated.
Please help
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We understand the frustration of getting a repetitive "Too Many Active Locations" error, @lancecontreras. Let's meet in DM so we can investigate further. January, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
DM means Direct Message. I've sent you one, please check your inbox, so we can investigate on the issue and get started. January, DIRECTV Community Specialist
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lancecontreras
15 Messages
7 months ago
Nothing in my inbox???
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
It's the chat icon next to the bell icon in the upper right corner of the Forums.
Christian, DIRECTV Community Specialist
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lancecontreras
15 Messages
7 months ago
Thanks. I’ll look for it.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
You're welcome. We look forward to helping you. Christian, DIRECTV Community Specialist
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lancecontreras
15 Messages
7 months ago
I only have the bell…sorry not too sharp with these things.
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lancecontreras
15 Messages
7 months ago
I pay a lot of money every month for service. Can you please send someone out? I am very frustrated…
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're sorry for the frustration. We'd be happy to fix the problem, For us to start, we need to speak to you privately. The Direct Message (DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". Must be logged into your account to have access to it. Just let us know once you find it. Christian, DIRECTV Community Specialist
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goldw1800
ACE - Professor
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2K Messages
7 months ago
Are you using a HR44 or a HR54 -Those only Support # minis active at any one time, The HS17-Will only Support 7 Minis at a time.
With the HR44 or HR54 -You could Swap out you Minis for a H24 The Minis Take a Tuner away from the HR'S that why Four won't work Unless one is watching recorded content if they are watching "LIVE" TV it's a No go.
If you Have a HS-17 You cannot have any other receivers Except Minis.
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lancecontreras
15 Messages
7 months ago
Help
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lancecontreras
15 Messages
7 months ago
Thank You! I just spent over an hour with DirecTV. The “agent” had me do what you said. They all work now, but they won’t later. I did this process last week and the same issue returned. As far as the main box: HR44. I have six minis, two wired and four wireless. Thanks again. If you have any other information. I would be grateful.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're glad that it's fixed. If this happens again or for other concerns, DIRECTV is here to help and just a message away. Christian, DIRECTV Community Specialist
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lancecontreras
15 Messages
7 months ago
Thanks Juniper. If I may ask, how do I get the other box, etc.?
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lancecontreras
15 Messages
7 months ago
Hi Christian:
I guarantee it will go out again later today or at the latest tomorrow. I need all new hardware. My equipment is the original setup from six years ago. The perplexing issue is that this never occurred before last week and now it’s every day. If it goes out again your company is forcing me to go to another provider. I have been a customer in three previous homes for many, many years. Look up my history. You don’t want to lose me.
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