Genie Suddenly Stopped Option to Delete Show after Viewing

In the last few weeks, one of our DVR receivers stopped giving us the option to delete now or don't delete after viewing a recording. We have to go out and then go into the LIST and individually delete. I contacted Direct TV Support and the answer I received is that because my Genie is only 45% full, that the option is gone. This is baloney. It didn't used to matter how full the Genie was. I received a Case # and am eagerly awaiting their response. I see that this is a wide-spread issue being reported. I have a HR44-500 model.