1 Message
Genie Gen 3, Model HR54-500 Making Noise
Got a new Genie Gen 3 in January. Noticed it was making noise (static, scraping, clicking, like a hard drive making noise). Thought I could ignore it but it got annoying. Replaced it today (April 21) with a brand new unit and this one is also making noise. Is this just how these things are now? Or is it possible I got two defective units? This is really frustrating.
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're sorry you're experiencing some issues on the Genie device, Jen423. Can you share with us when this issue started and what troubleshooting steps were performed? -Raymund, DIRECTV Community Specialist.
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shannon02
ACE - Expert
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20.6K Messages
7 months ago
Some have put pads under the feet to dampen the noise, all hard drives DTV uses have spinning discs with moving arms going back and forth while pretty quite some people are more sensitive.
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