1 Message
Genie Error 5109 Use Supplied Power Supply
I received a 5109 error on my Genie device which displays an error screen that says use the supplied power supply. I am using the supplied power supply. I unplugged it to reset the device and when it rebooted I received the same error code? I do not know what else to do.
Accepted Solution
ICHYWT
Former Community Manager
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305 Messages
9 months ago
I believe that to be a Gemini AIR device error code. Try flipping the USB-C side of the plug in upside down or opposite of how it's plugged in now. The portion that plugs into the AIR and not the TV.
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bcbsncjlj
ACE - Expert
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6.4K Messages
9 months ago
Moving to DirecTV forum.
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novahill2022
1 Message
4 months ago
I doubted this post when I first saw it. Had been working on my MIL's TV for what felt like an hour. So I gave in and tried this.
Flipped the USB-C and it was the only thing that worked.
Thank you!
(edited)
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