Tutor
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6 Messages
Genie 2 remote freezing
One of my genie remotes will cease functioning if I watch the same channel for an extended time without using the remote. When I try to change anything other than the volume and power the remote is non functional. None of the other remote keys, numbers or function, work. Have to turn the box off and back on.
thoughts or a fix?
DIRECTVhelp
Community Support
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254.6K Messages
3 months ago
Hi @Dr007nc. We're sorry for the issues you're having with the remote. Please try to reset your remote control. Visit How to fix your DIRECTV remote | DIRECTV Support for the steps. Let me know if this helps. Christian, DIRECTV Community Specialist. Christian, DIRECTV Community Specialist
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goldw1800
ACE - Professor
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2K Messages
3 months ago
have tried replacing he batteries in the remote Which remote RC-71 or later are you using it only in IR?
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