New Member
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12 Messages
genie 2 lights
today, i find that the upper light on the genie is yellow, not green as it normally is. the tv reception, and the genie functions are fine, though. no loose connections, so i ran the genie reset, and the light remains yellow. what is wrong?
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
9 months ago
The issue that the OP is facing is most definitely related to the 99W satellite outage, causing the HS17 to show an amber/yellow light due to inadequate satellite signal on one of the satellites. Now that the 99W satellite has been repositioned and service has been restored, a quick red button reset of the HS17 on the OP’s side should now show a green light since the signal is good.
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
Yellow usually means that the HS17 is disconnected from the dish, or there is perhaps a poor/unreliable coaxial connection. Have you made any changes recently to impact the color? Are you having any issues with your current setup?
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DON31
New Member
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12 Messages
9 months ago
no changes were made, and coaz connections are all secure. not having any issues with four tvs all connected to directv with a 4k receiver, and three mini receivers. thank you.
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gregeusa
New Member
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513 Messages
9 months ago
you can go into the info screens and see if anything looks out of kilter, and of course you can dial in the signal channels.
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DON31
New Member
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12 Messages
9 months ago
i'm not sure what you mean, and how to do what you are suggesting. thank you.
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gregeusa
New Member
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513 Messages
9 months ago
go to my web site, I have listed out the menus, and you can see which menu tells you about connections:
https://elmassian.com/index.php/electronics-aamp-gadgets/directv-tips-discoveries/my-dtv-configuration
in case the forum police remove the link above (as they have done before), email me greg@elmassian.com ....
Greg
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gregeusa
New Member
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513 Messages
9 months ago
My post was deleted... UPDATE, I was violating the forum guidelines.
No personal information, no 3rd party web sites. A six year old can find out who I am, where I live, etc, but the agreement protects DirecTV. I get it, it is their forum.
So in the future I will not post links, although other posts indicating other vendors' web sites and products really do violate the agreement.
So I guess I can NAME a site, just not link to it? What do the police say?
Greg
(edited)
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
@gregeusa
You are not abiding by the DIRECTV Forums rules which state, “Never post personally identifiable information on the Community Forum. This includes your personal information as well as anyone else’s personal information. Personally identifiable information includes but is not limited to - name, physical and/or email address, age, phone number or credit card information.”
More info here: https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines#
Should you continue to redirect customers to your site or email, there will be consequences. I do not make the rules, DIRECTV does. I am just a customer like you ensuring that you abide by this.
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DON31
New Member
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12 Messages
9 months ago
i think you are 100% correct. my problem has disappeared with the fixing of the satellite outage. sorry for the false alarm.
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detuch254
ACE - New Member
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5.2K Messages
9 months ago
No worries.
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