Gemini disappointment

Hello There. I read all about your experience with the Gemini. We're sorry this equipment has technical issues and you got frustrated. We know you want to get this fixed. DIRECTV appreciates your loyalty. Let's meet in a DM so that we can check the options together. Erika, DIRECTV Community Specialist

Minis are $99 and you will not get back the mini you had but the same model number.

""Minis are $99 and you will not get back the mini you had but the same model number""

I'm fully aware I would not get "mine" back.  As stated in my post dtv tried to sell it to me for $199 at first then act like they were doing me a favor at $99.     I shouldn't have to pay for one at all since it is replacing faulty equipment and defiantly shouldn't have to up my contract again.....

""Hello There. I read all about your experience with the Gemini. We're sorry this equipment has technical issues and you got frustrated. We know you want to get this fixed. DIRECTV appreciates your loyalty. Let's meet in a DM so that we can check the options together. Erika, DIRECTV Community Specialist""

Thank you I will DM you soon when I get a little more time.

To the previous comment.   They indeed try to sell it to me.  It was dtv customer service not a third party.

Protection plan is 8.99 which I have.  He claimed to be giving me the premier protection plan ( covers tv ect also) for free,. Then finally confesses free for 3 months then 13.99 a month

Sorry to hear you have had so much trouble. I have two Geminis and except for a few quirks they are fine.

DTV has fixed the HDR compatible issue.

Closed Captioning now in info window like the Genie. But also through Voice command.

The only issue is HDR is always on.

Minor glitch with my upstairs remote. It turns the TV back on after I turn it off. Usually once a week. Wierd.

I have 4 gemini devices and have noticed multiple issues with each one. There are voice syncing issues when using apps. So bad that it's unwatchable. The nice new voice remote is hit or miss. Sometimes the channel will change and sometimes it won't. The gemini at times will randomly reset itself. Very annoying. I had been a directv subscriber from 1995 until 2020. I gave up on directv in 2020 for several reasons. One reason was their lack of updated equipment. I was excited to learn of the release of the new gemini devices and decided to give directv another try after my 3 year absence. I am highly disappointed with the gemini. I understand it is a new device but during my 25 years of directv I have received many directv upgrades as soon as they were released. Never before have I experienced so many issues with new equipment. Hopefully they correct these issues with the gemini or my return to directv may be limited to the 2 year agreement. 

We have the same issue with our Gemini.  We've had our unit for at least 3 years.  Lately, the box will reboot itself, or when starting an app, it goes back to the channel the box was on.  The volume issue is very irritating.  The whole thing functions like Windows 3.1.  We have to reboot our box at least 1 to 2 times per week, which is extremely annoying.  

We also have problems when we pause live tv.  If we pause the tv for more than a few seconds when we try to go back to view the recorded portion, the box pops out of the pause and goes to a different channel so we lose the recorded portion that was on pause and have no way to get back to it.  

The box is up to date.  We are ready to send it back and cancel the service.

Any assistance is greatly appreciated.

Our Gemini crashes live tv every 60~ minutes or so. This Gemini is a replacement for the first Gemini we received two months ago. Live tv crashes, which is obvious as we lose the ability to rewind what we’re watching. Watching apps (Netflix, Hulu, and even recorded shows from the main hub dvr are 100% stable). 

Both Gemini’s show the same behavior. 

After being a customer 23 years, and having the same HR series recorder for a long time, I just went to the Genie 2 and one Gemini and one Geni Mini.

EXTREMELY DISAPPOINTED

The Gemini reboots, and when watching a recorded show, drops out and goes back to my current DTV channel.

I have the latest software on everything. I spend a hour on the phone with the "Geni" experts and they are clueless... I pointed out what appeared to be a problem myself (the Gemini was connecting to the wireless bridge for internet, not my wifi access point 10 feet away)

Mine still shows low signal strength and cannot turn on HDR. A very poor choice on my part to get "more features"...

I guess it will be fixed eventually... but a very poor showing at the moment...

I had a Genie2 HS17 (the Triangular server) and two 4K Genie minis. They were always installed as wired I never needed wireless.

I got two Geminis to replace the Genies. The kits came with wired adapters. It was virtually plug and play.

The Genie2 Server has a built in wireless bridge which worked for Genie non 4K minis before Geminis.

You shouldn't need a wireless bridge if you have a Genie2. 

Yeah, I am questioning that, and I have Ethernet 4 inches away from the Geni Mini client.... not all installers are part time rocket scientists..

I would think that I could hardware everything... is that so?

greg

The old Directv TV setup was always Coaxial cables from the Satellite Dish to each individual receiver/DVR  like the HR20 thru 54. 

My wired arrangement still has Coax from the Genie2 (HS17) to the 4K Genie Minis or now a Gemini adapter box then a small Cat5 line to each Gemini. The actual internet Cat5 line plugs into the Genie2.

Do you have a Gemini kit or did an installer just wing it?

The Gemini C71WK can be wireless connected to the HS17 using the built in WVB the only 4K client that can do so.

So, previous installation was 2 separate runs of coax from the dish to 2 receivers, one a DVR. The second receiver was not a DVR but could access the recordings (I think it used MOCA through the coax).

New system was coax to Geni 2, then Gemini near by, and a Geni mini in my garage and it has the wireless video bridge.

I think they had the kit, as everything was boxed nice with lots of bar codes, extra cables, etc. but never having one, I could not tell you the contents of the kit obviously.

So now want to look at the mini in the garage and either hardwire to my network if possible...

Greg

The mini in the garage should be able to connect to the HS17 using the built in WVB unless it is out of range then you should be able to use the external WVB that is connected with a coax from the SWM splitter to get it closer to the mini in the garage.