4 Messages
GEMIMI
Received Gemini box on January 5th and connected to Samsung Q80BD. A new Gemini is arriving today. The problem has been when I turn the TV on the resolution is top right of TV will say 640x480 and I will either get a black screen with sound or a picture with sound but I can not change the channel or use guide or list. If I do a quick reboot it will work perfectly with a resolution of 3840x2160 as long as I keep the TV. We thought we had it fixed and it worked perfectly for the past week and now the problem is back again. I have had tech service people here and purchased their HDMI wire. Any ideas.
DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Hello there! We are sorry for the inconvenience you have by changing your channel and using your guide list. Please see your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist
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Clementpb
4 Messages
9 months ago
Posted earlier that my Gemini Box resolution changes to 640x480 from 3840 when turned off. Just installed a new box and the problem is still here. Now I get a message that says "The connect device (HDMI:DirectV) is on but displaying a black screen. Please check the device."
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DIRECTVhelp
Community Support
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254.4K Messages
9 months ago
Let's continue working over the private note, so we can assist you better. Jhonny, DIRECTV Community Specialist
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egghead13
New Member
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3 Messages
4 months ago
I'm having the same exact problem. Does anyone have a solution??
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Clementpb
4 Messages
4 months ago
I had the same problem which I dealt with for 3 months. I have a Samsung Q60. If you have a Samsung you need to disable Samsung TV plus.
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Hi @Clementpb We appreciate you sharing what works for your Samsung TV. If you still need assistance, let us know so that we can help. DIRECTV appreciates you. 💙- Lorie, DIRECTV Community Specialist
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egghead13
New Member
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3 Messages
4 months ago
Thanks for that @Clementpb. Yes, I also have a Samsung tv and the problem I have is exactly as you described in your original post You would think DIRECTV tech support would be aware of this problem. When I called with the issue they just sent me a replacement Gemini box and it didn’t solve the problem. I just disabled Samsung TV plus. I’m guessing if that solved the problem for you it will do the same for me. I don’t use it anyway. Thanks again!!
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