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cousindave's profile

Contributor

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18 Messages

Sunday, June 30th, 2024 9:25 PM

Equipment

What's the 'vibe" about the following?......DIRECTV™ Protection Plan Premier – $0.00 for first 30 days, $20.99/mo.

Community Support

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255.1K Messages

10 months ago

Hello, @cousindave. Let's clarify about the DIRECTV Protection Plan Premier. You'll start with a $0.00 charge for the first bill, and then a recurring monthly payment of $20.99 will begin after 30 days. Please note that there is a 30-day waiting period before you can file a claim. Visit Learn about DIRECTV protection plans | DIRECTV Support to learn more. Thanks for choosing DIRECTV! Stephanie, DIRECTV Community Specialist

Contributor

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18 Messages

10 months ago

Is it worth it?

ACE - Expert

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23K Messages

10 months ago

The Protection Plan ($8.99/month) covers service calls for repair ($99), delivery of replacement boxes ($19.95), remotes ($15, though cheaper through Authorized Retailers).

It claims a free upgrade of equipment every two years, which I find misleading. Free upgrades have always been after 2 years of good active service. The plan simply gave an exact date for their reps to look at. And their equipment doesn't change often enough to replace that quickly, unless you have a box of a lower level than your others.

The one-time costs in my opinion are cheaper in the long run than paying for the plan indefinitely.

Protection Plan Premier adds protection for other qualifying equipment (like your TV set) which has to be on the approved list and be registered. If you already have a warranty or extended protection plan for that equipment then don't get the plan as that would be overlapping coverage.

For more info: https://www.directv.com/technology/satellite-protection-plan/ 

Community Support

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255.1K Messages

10 months ago

Good question, @cousindave, and thanks @Juniper  for sharing your insights. Compared to the regular DIRECTV Protection Plan that covers protection from unexpected repair costs, DIRECTV Protection Plan Premier offers additional coverage for eligible devices such as TVs, computers and exterior remote controls. Visit the link sent above to learn more. DIRECTV appreciates you both. 💙 Maria, DIRECTV Community Specialist 


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