Equipment Return

I have the same question as we cancelled service on June 30th and were told we would receive the email with instructions within 24 hours, obviously it has been beyond 24hours and still no email.

It depends on how old your equipment is. What DVR/Receiver model numbers do you have?  Older boxes don't need to be returned. 

Receiver: HR54-700, Minis: C61-500, C51-100

Thank you

I just called about my account and asked if they wanted my old stuff, they said yes, a trip to UPS tomorrow, and get the receipt for the shipment, they pack it and send it for free, also Fedex is supposed to also do this.

Greg (the link on this page is broken)

UPS/FedEx bulk ships them back to DTV.

that's what I said... right?

They don't pack them.

Hmm.... the DTV web site says you can just bring the box. I see your point, they don't get packed per se, they just pile them up.

This is why I take pix of the serial/mac tag and keep the receipt.

It would have been better if I said, you don't need them in a box, or to pack them yourself, just hand the box to them.

Greg

the "helpful widget" titled "how to return your equipment" on the far right.... link broke

I canceled my Direct TV service and got the letter with the equipment that they wanted back. When I went to the UPS store, they could not find my account number in their system because it had already been disconnected. I went to the FedEx Office shipping location, and they said the same thing. I called DirectTv the same day (October 2nd) explaining that both UPS and FedEx couldn't find my account number and so they wouldn't take the equipment. Direct TV was going to send me a return kit that I never got. Today is October 14th and they have charged me for the equipment that I am unable to return because UPS and FedEx can't find the account (disconnected) and I never got a return kit! Help!

I ordered a second return kit yesterday, and I went to another UPS Store this morning. They also could not find the account. I took a picture of their screen but I can't find a way to share it here. Essentially, it said, "Confirmation Incomplete," no records found.

Is anyone else having issues with the UPS Store and FedEx Office not being able to find DirecTV account numbers? 

Yes I have the same issue not sure what to do

Contact the satellite service 1-800-531-5000 they will get some info from you and send return lables and boxes to you. I had the same problem and this is what I did they will also extend the return time hope this helps 

I think that since AT&T has sold off the rest of DTV FedEx and UPS stores are no longer taking DTV receivers so I assume they are going back to return kits you take to the post office.