Equipment Return

I have the same question as we cancelled service on June 30th and were told we would receive the email with instructions within 24 hours, obviously it has been beyond 24hours and still no email.

It depends on how old your equipment is. What DVR/Receiver model numbers do you have?  Older boxes don't need to be returned. 

@J_LDirectTV @tbarrette07 

What are the models of each box you have? That will determine if returnable or not.

If any boxes are returnable, the standard return process is you take to a participating FedEx/The UPS Store with your account number for the free return. Make sure to keep receipt showing they took possession.

If over 10 miles away from a participating shipping location, you request a prepaid return kit (the old process). You are sent a return box by FedEx that you send back by USPS (not UPS).

Receiver: HR54-700, Minis: C61-500, C51-100

Latest generation Genie (HR54) and Mini Genie Client (C61) should be returnable.

The C51 might still be returnable. If you use the current return process just take it in with the other two boxes.

Thank you

I just called about my account and asked if they wanted my old stuff, they said yes, a trip to UPS tomorrow, and get the receipt for the shipment, they pack it and send it for free, also Fedex is supposed to also do this.

Greg (the link on this page is broken)

UPS/FedEx bulk ships them back to DTV.

that's what I said... right?

They don't pack them.

Hmm.... the DTV web site says you can just bring the box. I see your point, they don't get packed per se, they just pile them up.

This is why I take pix of the serial/mac tag and keep the receipt.

It would have been better if I said, you don't need them in a box, or to pack them yourself, just hand the box to them.

Greg

@gregeusa 

the "helpful widget" titled "how to return your equipment" on the far right.... link broke

I canceled my Direct TV service and got the letter with the equipment that they wanted back. When I went to the UPS store, they could not find my account number in their system because it had already been disconnected. I went to the FedEx Office shipping location, and they said the same thing. I called DirectTv the same day (October 2nd) explaining that both UPS and FedEx couldn't find my account number and so they wouldn't take the equipment. Direct TV was going to send me a return kit that I never got. Today is October 14th and they have charged me for the equipment that I am unable to return because UPS and FedEx can't find the account (disconnected) and I never got a return kit! Help!

@crbaldwin8146 

Being disconnected or not should not prevent a participating shipping location from accepting the return. If those are authorized return centers for DirecTV equipment, then I would try one more time in case just a temporary system glitch.

Whether that works or not, call DirecTV because of the return kit that was supposedly ordered. I would say "cancel" at the voice prompt to get the most appropriate department. If they cannot resolve this, then go with a BBB complaint as that escalates the issue to the corporate level.