2 Messages
Equipment return kit
Service was cancelled end of October 2023 but billing cycle deemed disconnect date as 11/14/23. Today, November 25th, received in mail a letter relaying kit to arrive in 4-7 days. Also, equipment must be returned by 21 days from deactivation to avoid additional fees. I have a trip December 1-10. How do I expedite the kit or resolve in another manner? Local AT&T store won't accept. No distribution centers anywhere near me to my knowledge. I feel there was amply time to get the kit to me in a timely manner. Now I have to worry about timeliness because there was no sense of timeliness on Directv's part. Thx for any advice.
shannon02
ACE - Expert
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20.6K Messages
1 year ago
You can take them a UPS/FedEx store with your account info to scan them in, keep the receipt. AFAIK DTV still sends them FedEx 2nd day.
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Jmarto
2 Messages
1 year ago
Just box up equipment and bring my account number? Should I seal the box or no?
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shannon02
ACE - Expert
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20.6K Messages
1 year ago
Up to you but since they have to scan the label on the side or bottom of each receiver there is no need for a box as they are bulk shipped back to DTV.
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