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J

2 Messages

Sunday, November 26th, 2023 4:33 AM

Equipment return kit

Service was cancelled end of October 2023 but billing cycle deemed disconnect date as 11/14/23. Today, November 25th, received in mail a letter relaying kit to arrive in 4-7 days. Also, equipment must be returned by 21 days from deactivation to avoid additional fees. I have a trip December 1-10. How do I expedite the kit or resolve in another manner? Local AT&T store won't accept. No distribution centers anywhere near me to my knowledge.  I feel there was amply time to get the kit to me in a timely manner. Now I have to worry about timeliness because there was no sense of timeliness on Directv's part. Thx for any advice.

ACE - Expert

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20.6K Messages

1 year ago

You can take them a UPS/FedEx store with your account info to scan them in, keep the receipt.  AFAIK DTV still sends them FedEx 2nd day.

(edited)

2 Messages

1 year ago

Just box up equipment and bring my account number? Should I seal the box or no?

ACE - Expert

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20.6K Messages

1 year ago

Up to you but since they have to scan the label on the side or bottom of each receiver there is no need for a box as they are bulk shipped back to DTV.


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