DirecTV Volume changing on its own

Hey, @cyclonecj1. Thank you for the details. We appreciate them. We have a technical team on stand-by ready to help. We'll send you a DM, so you can reply and send us the phone number associated with your account and/or the best number.. Roland, DIRECTV Community Specialist

@DIRECTVhelp  How do I send you a DM with my phone number?

When they send you a DM/PM a text box icon appears at the top of the page near the bell icon when you are logged in or you can use one of DTVs social media websites to contact DTVhelp.

I have the exact same issue with the same equipment and having HDMI ON.  Did they ever get this fixed for you?

DTV receivers have no volume control it is your TV/sound system that controls the volume.

Yes but my DirecTV box with HDMI control ON causes the issue with the DirecTV remote also changing the volume when I change the channel.  It’s exactly what the OP described above.

No they never solved the issue.  A tech came out and confirmed that it was an issue with DirecTV, likely related to the most recent software update on the 4K Genie Mini (Model C61K-700).  He agreed that it wasn't being caused by any of my equipment.  We even tried changing how some of the HDMI ports were connected between the AV receiver and the TV but it made no difference.

I happened to have a newer Gemini box on one of my other TVs.  We swapped that with the 4K Genie Mini and it doesn't have the HDMI volume control issue (all other equipment and connections are the same).  

So essentially right now I just have a workaround by using the Gemini box.  My other TV doesn't use an external receiver so there's no issue with HDMI control causing volume problems.

Supposedly DirecTV still has a case open but I haven't heard anything from them in a while.  I was planning to follow up next week.

Thanks for the tip.  Think I’ll be asking to replace both Genie’s for the newer Gemini Boxes.  Do you know of the one of your Gemini boxes is connected via WiFi Bridge and not hardwired?

Gemini are a client so needs a Genie.

Remember that all Mini Genies and the new Gemini are all Clients (model has C at the start). They all require a main Genie (HR34 - HR54) or Genie-2 (HS17) to function as they have no tuners of their own.

Hope the setup goes well.

Really wish now that AT&T has sold off their remaining part, that the current owner will return to dedicated receivers as an option. Was not thrilled when they were pushed to Client-only setups.

@ONI1013  How did you go about getting the Gemini replacement?  When I brought it up with the support rep they weren't very receptive to sending me one without an additional fee.

There has always been a $20 shipping fee unless you have the protection plan

Seems wrong that I have to pay to fix a problem that DirecTV created.  

DTV receivers output any selected res on programs if 1080i is the only selected res then all programs are output in 1080i.