3 Messages
Directv remote app issues/Questions
I have 13 H24s(some are -100 and some -200) they are all on ethernet and can be controlled by selecting the box in the upper right drop down than using the remote icon. However
- The box that is labeled office cannot be renamed, it does not appear in the settings. I have tried changing the location field on the box itself but the label still persists
- How do I delete the boxes that do not exist(and never have) on my LAN? The ones beginning with CXP in the below image do not give me an option to delete them in the settings
- On the Homescreen why do I get "Reviever Not Available" despite being able to control the boxes beginning with TV from the icon in the upper right
detuch254
ACE - New Member
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5.2K Messages
1 year ago
Question, are you a DIRECTV for BUSINESS customer?
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sts
3 Messages
1 year ago
Yes
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DIRECTVhelp
Community Support
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254.8K Messages
1 year ago
Hello there! Thank you for providing us with that information and with the screenshots. Please follow these steps to name the receivers:
1) Press menu button
2) Select "settings and help"
3) Select "settings"
4) Select "whole-home"
5) Select "Name location"
6) Type location name
7) Select "update name"
On the other hand, regarding the second question we will further investigate to give you accurate information. Please see your DM to get better assistance on the third question. Jhonny, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.8K Messages
1 year ago
@DIRECTVhelp
Jhonny that is a business account which has only non-DVRs (H24) so cannot have Whole Home.
@sts
This is the forum for traditional residential customers. There is a link to the business forum on the home page, though that may eventually separate into either its own forum or a sub-forum on this one (as new co-owner takes over everything DirecTV from AT&T).
Just so you know the -100 and such is only the manufacture code, meaning which company made that series of box. Same model means they are built to same specs. Was an improvement as in the old days each manufacture would build their own design and look so they weren't very interchangeable for the user in how they worked.
(edited)
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sts
3 Messages
1 year ago
@Juniper do you have a link? I cannot find a forum that is for business
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Juniper
ACE - Expert
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22.8K Messages
1 year ago
On the homepage for this forum, under additional forums, is Business Forums.
https://bizcommunity.att.com/?source=ESsWCfCTA0000000L&wtExtndSource=cfm_BizCommunity
As mentioned, it currently is for everything under the AT&T umbrella. In the future DirecTV business customers may find a sub-forum on this one, or a separate forum website, depending what the new co-owner does.
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