5 Messages
DirecTV Remote and Hisense TV Compatibility
My DirecTV remote works with the Hisense TV Brand. However, it only works with the Hisense TV if you agree to utilize the Google application, download and install.
The problem I'm currently experiencing is that even after programming the DirecTV remote and installing the Google application, the Hisense TV does not retain the remote pairing settings and after powering off the Hisense TV and powering back on, the DirecTV remote no longer functions (volume, guide, etc.).
Is there a firmware update for the Hisense TV or DirecTV remote to address this problem?
DIRECTVhelp
Community Support
•
254.6K Messages
2 months ago
Hi @trcole7. We recommend that you factory reset your device and reprogram your remote control. To learn more, visit https://www.directv.com/support/article/000092856 Let us know how it goes. Christian, DIRECTV Community Specialist
0
0
trcole7
5 Messages
2 months ago
Hello. thank you for your reply. I tried this. @2x after the initial programming of the remote. I checked Hisense for firmware updates as well. Still, the problem remains.
0
0
DIRECTVhelp
Community Support
•
254.6K Messages
2 months ago
Thank you for the update. We'll send you a DM to gather more details. Christian, DIRECTV Community Specialist
0
0